F-check-out: Compassion must not control our job

"F-check-out: Compassion must not control our job,"

"the Acting director-general: Social security is neither broken or hollowed out."

"This is an opinion piece. It is the writer who stands for the views that are put forward in the text, not Against."

"the DEBATE. In Aftonbladet, we have in recent times been able to read several articles on Insurance. Often, they deal with the people who have commented that they have received incorrect decision, or that we at the social Insurance agency dealt with them in a correct way. The issue has also been taken up by Anders Lindberg in an editorial on 4 may, in which he asserts that ”the starting point of the social Insurance seems no longer to help people but to ride on the sections of the”."

"More than 600 000 people received during the 2018 sickness. Our decision has great importance for the individual and it is good and important that the media examines how we take care of our mission. But it is also important that we explain why some do not qualify for reimbursement, so that people understand how the law is designed. If you do not know it is it easy to get a picture of that social security is broken or hollowed out. It is not, but it has conditions that must be met in order to be entitled to compensation. "

"If the image of that social security no longer works becomes a general truth it may negative effects on people's sense of security. We notice a clear – unnecessary – concern of many insured over if whatsoever will get their sickness benefit. This despite the fact that 97 out of 100 for the first application if the sickness gets it granted. We also see an increase of threats and harassment of employees at the Swedish social Insurance agency, which is totally unacceptable. "

"Some description does not reflect a reality that I recognize. I feel that the Agency's employees are inspired by compassion and personal commitment of those whose cases they handle. I know they are working hard to apply the law properly and giving people the compensation they are entitled to. But sympathy should not control the right to compensation – it is the law that determines who is entitled to what. The alternative is an unfair and arbitrary system, unworthy of a democratic society. Our task is to apply the law, how tough it is to make some decisions. "

"An ordinary story you can read about in the media is about the people on a moral plane seems to have the right to compensation but, despite this, is either denied or lost their compensation. Here I want to be clear: If we were to deny any compensation entitled to it, it would be illegal, morally wrong, and to stand in total contrast to the values that our employees live by. The employees I meet want to help the people who are looking for compensation, but know that they do not have the right to pay out compensation if there is support for it in the law. "

"But it does not mean that we can't make mistakes. The social insurance office takes over 20 million decisions every year and it happens that we make mistakes in handling it. This is precisely why there is the option to request a review of a decision or – if you are not happy with this either – appeal the decision to the administrative court. "

"If the ambition is to point to a system failure, you must discuss the system – that is to say, legislation. I wholeheartedly welcome the reporting of cases when the Insurance made the wrong, for it gives us an opportunity to become better. But it is easy to get it wrong if you are discussing the system as a whole, on the basis of a small number of individual cases. It is to mix apples and pears, and it doesn't help anyone."

"nMaria Hemström Hemmingsson, Tf. The director general of Insurance agency"

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