The closing party for the commemoration of the 25th anniversary by the Municipal Consumer Information Office (OMIC) was held at the Casa Garcia de Viedma de Armilla. Sergio Baena, the first deputy mayor, said that Armilla was a pioneer for consumer rights when the town hall created the OMIC in 1984. It is today the most valuable in the province. David Arenas, the Councilor for Consumer Affairs attended the event and recalled that the Councilor for Consumer Affairs received the "C" Award for Consumer Affairs in 2002 for the best OMIC of Andalusia.
The OMIC's core activities include training and information. Baena indicated that the anniversary activities were centered on talks for students at schools, institutes, associations, and other municipal entities so that they "know their rights and obligations as consumers".
Little ones are in competition
The event concluded with the presentation of works by students who participated in the contest "What is an OMIC? for you". Sergio Baena thanked "the participants" and the teaching staff for their high-quality papers. The Science Park was visited as the prize.
The OMIC has been able, over the past 25 years to respond to the changing market conditions. This has had a significant impact on many citizens. It is important to continuously improve the service and seek out a more flexible and efficient management that can meet consumer demands every day.
Recent data shows a growing trend for customer service. The OMIC received 4,500 complaints and information requests from users last year. In 2015, the OMIC received 3,000 complaints from users and 3100 in 2016. The number of requests for information was 3,600 in 2017 and 3,100 in 2016. The management of the electricity Social Bonus has led to a notable increase in the number of people visiting the consumer office over the last year.
Sources from the City Council explain that "we must not forget" the achievements of the OMIC in the recent years. Vodafone has returned 1,245.96 euros to the Consistory, according to the Consistory. After the loss of a piece luggage, a 970 euro compensation was also received. Emasagra Electric Company was also able to handle 800 euros worth of claims. The return of nearly 4,000 euros and cancellation of more that 3,000 euros in fines was possible in the electricity field.