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When you buy a defective product, then deliver it to the dealer again and get a new item or a refund.
How to wont it to be. But when the product is so large and expensive as a car, so it is much harder to get rid of it again.
It has Steffen Sieling from Køge had to be true, after he has spent years to get the law to hand over its defective Audi back to the dealer.
See also: Clear agreements at the dealer is more important than ever
In september 2017, he bought a one and a half year old Audi A4 Avant for well 430.000 kroner at Semler Retail Odense. And shortly after started the problems.
I noticed from the beginning that there were problems. I could come running with my infant, so clumsy the car suddenly fucked up and went in nødprogram, and the engine turned off, says Steffen Sieling, which, fortunately, never been in an accident with the car.
In February 2018 he lamented, for the first time to the dealer, but in spite of repeated attempts to remedy the different shortcomings were the problem, among other nødprogrammet to occur. And, in the end, Steffen Sieling no longer take the trip to Odense every time, there were problems with the car. He would cancel the purchase.
the Article continues under the picture ...
Steffen Sieling learned gradually that he was going to have even to document the error codes on his Audi, and the documentation did, that he had resumed the proceedings in the appeals Board for cars. Photo: Private
But it would Semler Retail do not go with to.
In June last year was the repeated serious defects too much for Steffen Sieling, and he went to the appeals Board for cars.
'The experiences we've had with motorfejlen while driving, gets us to ask questions of road safety. We have been 'lucky' yet only to experience engine failure/nødprogram during city driving with 50 km/h. We dare not think of the consequences if this were to happen at højhastighedskørsel', writes Steffen Sieling to the appeals Board for cars.
Semler Retail claimed, however, that they could remedy the error by updating the car, and in december of 2019 settled the appeals Board for cars that Semler had 30 days to remedy the error by making a system update.
But unfortunately, the problem was not solved with the update, and Steffen Sielings Audi was again defective.
Why, he asked in February of this year, once again, that the Bodies of the cars took up the case. Semler Retail considered, however, that it was a new error that had occurred and refused to cover the new errors.
the Board bilsagskyndige however came forward to 'the car was born with the problem', and therefore, Steffen Sieling entitled to after two years with a faulty Audi finally to return it to Semler Retail and get the money again against an allowance of two dollars per kilometre travelled.
I have it good, says Steffen Sieling, which, however, must be small 100,000 dollars for his button to 50,000 mileage.
- It has been a crazy tough fight, and every time I have even had to prove that there has been an error. And I have learned that one should ask for a nulfaktura every time, says Steffen Sieling.
Shortly after that the Extra Leaf has turned to Semler Retail for a comment, the dealer has been in contact with Steffen Sieling and confirmed that he must rescind the contract and return the car back.
- We agree, of course, the Board's decision, and the client is going to deliver the car on Tuesday 14. July, so the purchase can be terminated as described in the decision. We do not agree with the Board's decision, but we have no further comments to the case, when we now consider the case as completed, says press officer at Audi Denmark, Britt Stellinger, to Ekstra Bladet.
So after the Tuesday release Steffen Sieling finally, the white Audi, and he should certainly not have a new.
- I have chosen to purchase an electric race bike. I have had enough of expensive cars, he says.
If the car you bought at a car dealership, have shortcomings, you can complain to the car dealer and demand that he must repair the car at no cost to you.the car dealer has at least one attempt to repair the defect, but in practice he has also several attempts - depending on their nature.Remedied the deficiencies are not by these tests, or is the remedy and not inside a reasonable period of time, you can at the used car require the purchase raised or demand an appropriate reduction.When you advertise for the seller, you must ensure you proof of your complaint. It is best done by advertising in writing, and then you even save a copy of the complaint.You also have the requirement that the seller provides you with a description of what he has made of the car. For example, it may be in the form of an 0-invoice. This applies whether it is warranty on a new or used car or complaints according to the Law.
Source: FDMShow more Close