The consumer disputes board: 70 euros is an unreasonable price for calling the lost and found office – five euros is enough

the Lost purse exploration to become expensive lappee rantala for women. Transactions of the Finnish lost and found service phone in the service cost in the range of approximately 74 euros. The consumer disputes board considers that a reasonable price for the service is five euros.

a Woman called the lost and found service, telephone service in October 2017 weekday evening. The recording was told that queuing is chargeable and prices can be found on the company website.

the Service was promised as soon as possible, but the wait lasted 24 minutes. After the woman was told in half a minute, the wallet is not found.

the Woman was shocked by the call price. The company refused to refund, so the woman complained to the consumer disputes board (you move to another service).

the Actual service took less than a minute

Since the price data are not reported for women as soon as the beginning of the call the consumer disputes board considers that a price has been agreed.

This is why women can be board to charge only reasonable costs. The indication that the prices can be found on the internet is not the opinion of the board enough.

When a service agreement is not done on the internet, but the phone number calling, to keep the price information you give on the phone, stressed the chairman of the board Pauli Ståhlberg .

the Board is of the view that such a price must have come as a surprise to the consumer. In consumer sales, the price can not stay open after the service agreed.

the consumer disputes board chairman Paul Ståhlberg calls on consumers to question the phone service costs if they are prohibitive and price information have not been told in advance.Toni Määttä / Yle

the Reasonable costs determined by the consumer disputes board, inter alia, the content of the service, quality, and circumstances.

the Board pointed out that the actual service, i.e. a woman of intelligence responding to school night took less than a minute.

the Board according to the lost property office is even claimed that it would cause particular the cost of waiting for service maintenance.

the discovery of the goods of the applicant may be obliged by law to charge storage costs of up to 17 euros. The board also believes that this needs to be taken into account when considering telephone service of reasonable expenses. The discovery of the stuff on the phone service cost is not specific provisions.

lost and found service answer: "isolated incident"

the Finnish lost property service of the managing director Petri Fonsén commented on the incident disdain for email. According to him, it was an isolated incident.

Fonsénin according to the company always adhere to the consumer disputes board decision and has already paid for women of the consumer dispute board recommended by compensation.

we've moved to a 24/7 phone service to our consumer-oriented and have removed the paid queuing and we have no phone service in our no queuing. The call initially to the consumer are clearly stated call price, write Fonsén.

the call of the lost and found service is chargeable. A few call the service number indicates that office during the opening hours of information for the price is not the beginning of the call stated. At other times, a recording told me the call minute rate.

the lost and found inquiries can Fonsénin according made free of charge by visiting the office. Lost stuff can also request the letter.

number in the intelligence service a year ago board teeth

the consumer disputes board to take the previous time the position of telephone service prices reported for the last year. The southern Finnish man was charged over eur 73 five call the 118 number service.

Fonecta not announced the price of directory assistance calling. Prices are told in ads, online and for free service number.

phone services advertising and marketing is enough, that the cost of the call can be found on the internet. Instead, the individual agreement, the emergence of a given price requires that prices tell consumers to call the contact, highlight the Pauli Ståhlberg.

Legally the consumer disputes board handle the cases are different. Number information on the phone is the actual service that the consumer buys. It is also a distance.

the lost and found service, in turn, is the discovery store and the phone service is only ancillary services.

the Same principle applies to other phone services

on the Net the price data and they are referred to are the consumer disputes board, according to the enough in either case.

phone services will be given a variety of commodities and this same principle applies to all of them. Let's hope that other phone service providers, take this to heed, says Ståhlberg.

the consumer disputes board does not, however, the factory complaints telephone services prices.

– They should not be very much due surely to the fact that charges are pretty small.

But of course we know, that phone services will be given thousands, tens of thousands on a daily basis. In this sense, this is a big thing.

the consumer disputes board provide solution recommendations to individual consumers, and disputes between traders and control the consumer the right decisions.

see also:

do you Know how to work the discovery of the goods with? "People have a pretty poor understanding of what the law says."

the consumer disputes board: Information enquiry price shall be made immediately after the beginning of the call – one call can cost almost 30 euros

the lost property office of the illegality of the pricing control authority of the shepherd letter

Private lost property offices charge by the prices there are big differences

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