"Anna and the son of Adam were not allowed to go on board and the plane toward Thailand lifted without them. In the cabin sat the boyfriend of Josh, and little brother Marcus."
"that was The beginning of a nightmare that now led to the family not afford to pay the rent."
"– It is a real hell, " says Anna."
"Göteborgsfamiljen had planned the trip to the thai semesterfavoriten Phuket for several months. "
"– We would meet up with my father-in-law, who lives in Australia. We are not seen so often due to the large distance. We looked so much forward to going, " said Anna Ling."
"– Adam can be a little afraid of flying, but he was quiet until we had gone through the last ticket control. When he saw the plane he got panic attacks."
"the Plane went away from them"
"After that he had an accident, Adam has now and then suffered from sudden anxiety attacks. The parents know exactly how they will act when it is done. "
"– He calmed down after only a few minutes, and we continued walking towards the plane. Josh and our younger son Mark, had already gone on board, " says Anna."
"But they did not go many yards before they were stopped by a Tui employee. "
"– She said that we did not fly. I explained that we were accustomed to such situations, and in the end she gave. "
"Then they got, however, seeing the doors to the cabin closed and the plane began to taxi out. "
" I tried to protest and said to my boyfriend, and our son sat in there, but they just said that it was too late to do anything. "
"So fell it thus, that the plane took off from the sun and heat, while Anna and Adam was left in the cold. "
"And it was not just half the family who were on board. There were also the drugs against Anna's MS, which she is totally addicted for sure not the disease will worsen. "
"– If it had not been for the medicine so we had tried to find new tickets, but as it was now, so I decided to do it. "
"A representative from Tui offered to book tickets from the airport, but the time was so key to Anna and Adam, travelling with the train to Stockholm."
"Anna decided instead to take their savings and buy airline seats on their own for himself and his son. They went on about 14 600 crowns."
"I thought that we would get the help when we came, but they only said that there was nothing they could do," says Anna. "
"”Became a mardrömsresa”"
"At that point were family accounts empty. Instead, in order to relax had Anna and Josh spend a lot of time to solve the practical problems."
"– It was a mardrömsresa that was only filled with concern. I had to borrow money from mom to buy the tickets back to Sweden. "
"After returning home has a new problem looming. Anna is sjukpensionär, and the family's margins are scarce. Resehaveriet has become a tough burden on the economy. "
" We paid back the loan to my mother, and it has been very scantily. Christmas eve was quiet, and we could not buy all the gifts that we are meant to. Before the new year, I and my brother managed to get together enough to buy a turkey, but much more than that it will not. "
" Money is not enough to pay the rent this month, so I am hoping for a waiver so that we can pay double rent in January. At the same time, we get no help whatsoever from the Tui. It is a real hell. "
"”a priority case”,"
"According to the company's notes, so was the whole family on board on the plane when Adam had a panic attack, something the family denies. "
"the Reason that Anna and her son could not fly home with the charterplanet was that the thai rules stipulates that tourists must travel in and out of the country in the same way. "
"– the Decision that they did not fly from the first, was taken for security reasons. Our staff perceived it as that the family was with what happened. "
"the Matter is now with the company's complaint department. "
"– This is a priority case, and we will handle it promptly. But due to weekends it may take longer than normal. "
" Our image is that we have done what we have been able to. But we regret of course that they have not had a good experience, " says Linda Netterström."