Problems with the online banking division of Credit Suisse

customers of the Credit Suisse took offense on Monday that they had no access to E-Banking. Readers have reported problems in the afternoon. When asked about this, confirmed a spokesman for the big Bank, E-Banking, from the Morning until the early afternoon "limited had been available". It was not a total failure of the systems, but not all, customers would be able to do as usual via the Internet, your Bank transactions, it said. A reason for the glitch, the spokesman mentioned. There had been no Update of the systems.

this was Precisely the reason that it was in the beginning of last week to break the E-Banking platform at Zürcher Kantonalbank. The Bank had updated last weekend on a rotating basis, your systems and your customers informed that they would have to work during this maintenance no access to the accounts. But then it took until the evening of the following Monday, until the systems were back to normal.

Should be created by the customer through the IT problems a financial loss, are his chances of making bad, to sue the Bank for it. Because most of the credit institutions disclaim liability for any system failures in their terms and conditions.

(ali)

Created: 25.11.2019, 19:25 PM