But artikelförfattarnas description of 1177 Vårdguiden is misleading. A part of first-line care in day is contact via 1177. Today's health care advice on the telephone based on citizen call in and talk with a nurse about their symptoms. The nurse assesses the symptoms and refers the patient to the right level of care: to wait for, or advice on self-care, which over 30 percent of the advice is about, the system of the clinic or visit to the emergency room.
1177 Vårdguiden has as a whole a very high knowledge and a high level of confidence. Each month, the site has upwards of twelve million visits and the helpline service answers around 350.000 calls. The number of logins, for example, to renew prescriptions, book time, or read their journal is increasing steadily. At the same time is there a long waiting time for the caller 1177 for health care advice, which has to do with staffing and the shortage of nurses.
. But 1177 Vårdguiden have to change in line with technical development. All regions of Sweden have committed to a common vision on how to transform 1177 Vårdguiden and the first digital contact with the health care.
Inera is now working to realize the target image with a number of concrete pilot projects, in cooperation with the regions and other stakeholders. The first contact – oral or digital – should lead to egenvårdsråd or guidance to the appropriate level of care and information should follow the resident through the entire care process, regardless of their activity and systems used.
It can be about to send pictures to the contact, video call, automated symtomguider to guide residents to egenvårdsråd or, if needed, digital or physical visits to the doctor. The immediate usefulness of a digital tool for the invånarens symtombeskrivning already in a first step is to relieve the service 1177 Vårdguiden on the telephone.
A prerequisite for achieving the goal is to ensure vårdkontinuitet in the sense that the information provided with the resident and can be accessed by all relevant actors in an ecosystem with many digital channels and services. Other prerequisites are that the organization and payment models will be aligned so that they support the target image.
Digitisation plays a key role in order to achieve what both patients and medical professionals are demanding. Residents are asking for better access to care, increased flexibility and power over their own health care. Health professionals must do what they are trained to, not attend to the administration can be carried out automatically.
We are convinced that the digitisation of the Swedish health and medical care can lead to significant benefits for both patients and staff. An important starting point is to take advantage of independent actors, innovation at the same time that we safeguard and further develop the well travelled and appreciated the services 1177 Vårdguiden.