Air travelers in all EU-countries plus Norway, Switzerland and Iceland will always have certain rights in the event of delays or cancellations of flights. It is about things such as remuneration, compensation and other assistance from the airline.
These rights are regulated by an EU regulation which applies to all passengers who travelled from an EU country, or to an EU country with an airline that has its registered office in the EU.
the EU regulation protects the traveler in the event of delays or cancellations that are within the airline's control – for example, staffing problems, poor planning, or technical problems. Thus, the factors that the airline had the chance to influence.
At the so-called ”extraordinary events” freed the company from ersättningsplikten. Earlier, there were clear guidelines for what an extraordinary event was. Among other things, were categorized strikes as such.
Nowadays, an assessment is made on a case-by-case basis. Thus, this can land in that SAS had the chance to prevent the strike, or at least stop it in the past.
Regardless of whether the event is deemed extraordinary or not, the passenger has always the right to be offered either a free rebooking or a refund of the ticket if the flight is cancelled.
the Airline is also obliged to clearly inform the passenger about what is what. It should always go to turn to the staff on site, customer service or the company's website for guidance.
If we assume that the strike is not deemed an extraordinary event, the traveler will still be entitled to certain compensation and reimbursement. The level of it depends on how extensive the delay will be and how big the economic damage it does to the traveler.
with respect to the refund is the full cost of the ticket. The compensation can be at least eur 250 and eur 600. It is determined by how many hours later the plane lands at the destination than planned, and how long the flight is in kilometers.
A delayed, cancelled or rerouted flight can also mean expenses in the form of new tickets, taxis or even hotels. Therefore, save all receipts in order to subsequently be able to claim compensation for outlay.
In the event of cancellation of flights, you should always have the right to assistance with phone calls or other contact to the country you were headed to. You also have the right to free food and drink in proportion to how long you may wait for the re-booking.
you are Forced to take check in to a hotel for a night or more to the airline to help with this and stand for the bill.
the Above also applies to delayed flights and are regulated by how long the flight is in miles, and how big the delay is in time.
No. It is about a cancelled or delayed flight where the circumstances are not deemed extraordinary, the affected traveler is entitled to compensation. It is possible to turn to the travel agent for this, but it is also possible to turn directly to the airline.
Any refund of paid room nights that can not be utilized because of the strike, there is normally no.
annual Leave that is lost is not replaced, nor separate. This is counted in the compensation referred to in paragraph 3.
it Is the company that paid for the ticket goes the repayment to the company when the flight is cancelled. However, it is the traveler who may require compensation from the airline, because it is he who suffered from the cancelled flights and waiting times.
There are a number of companies that are working to help affected travelers to pursue cases against the airlines. It can often seem like a convenient solution but, bear in mind to find out what fees they charge before you use them.
It is also possible to pursue the case yourself. Depending on the airline, the level of hassle to be different high. Many companies have a standard form on their websites where the matter is initiated and then removed, it often passed on via e – mail such a form also has the SAS.
the Important thing to consider is to save all the documents and travel documents, as well ursprungsflyget as the new if you choose to book. It will be needed when you are going to tell the airline how you suffered and why you should be compensated.
also be sure to save receipts from taxi fares, hotel or other costs that you want compensation for.
the Consumer protection agency, Flyghjälp, Consumer Europe.