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It annoys the Swiss consumers the most

delivery issues when shopping Online, involuntary Abowechsel the Swisscom and aggressive phone advertising have been annoyed in the year 2018, the Swiss consumers the most. 20 have been'000 complaints and inquiries were dealt with.

although these are radically less than in the year 2017. But this one was extraordinary because of the unlawfully collected Billag-VAT and the VW exhaust scandal. Minus these complaints, the number of claims until the end of November had risen by four per cent, informed the Alliance of the consumer protection organizations on Monday.

number 1 on the trouble list 2018 (6035 cases) were for delays in delivery, defects and warranty issues around completed consumer contracts. These accounted for 29 percent of inquiries and complaints. Especially, if you shop online and the goods are paid for in advance, not complained of, that the network Purchased arrives on time at home.

17 per cent of the trouble cases (3472 cases) relate to the Telecom industry. Here is the involuntary Abowechsel was Swisscom, it is the big "hit". Unjust Roaming customized and not comprehensible to the Consumer protection deal in this area often.

phone marketing and Consumption

With 16 percent (3346 cases) are also still on the podium of the biggest consumer annoyances in 2018, unfair business practices, were falling like aggressive phone marketing, or Consumption in the case of streaming services on the Internet. More charts, high insurance premiums, expensive medications, opaque doctor and hospital bills, unlawful collection demands, and rising, often nontransparent costs, which charge the banks for their services in Trouble.

Overall, the number of trouble cases broke in 2018, however, dramatically: the consumer protection-organisation of stations in the previous year, with over 48'000 requests and complaints, there were 2018 just in their 20'500.

the reason for the strong decrease in the goods in accordance with the notice of the many complaints, requests, and messages in connection with the claim for return of unlawfully collected Billag-VAT, as well as the VW-exhaust gas scandal. These two areas were identified in 2017 for around 60 percent of the requests. (fal/sda)

Created: 17.12.2018, 11:32 PM

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