A woman prosecutor TripAdvisor for negligence, after she claims to have been raped by her tour guide.
the Woman, who calls themselves the K. K., has started a petition on Change.org and not only has the button 150.000 written below, several of which have also voted in with similar stories or commented #meto.
According to the title of the underskriftindsamlingen prosecutor K. K. TripAdvisor to cover up the sexual assaults and requires the company to take action.
'On a recent international trip with friends I decided to go on an outing. I had never imagined that our tour guide, who had excellent reviews on TripAdvisor, would eventually rape me, and that TripAdvisor would do nothing to prevent him from doing it again', she writes, among other things.
After the attack, she it to the police, underwent an examination at the hospital and contacted TripAdvisor, she claims on the page.
According to K. K. was Tripadvisor's reply, that she could make a notification, in which she could report about his experience.
'the attack was deeply traumatic and probably one of the worst things I have ever experienced. But the humiliation I went through when I turned to TripAdvisor for help, was almost worse. When I asked for help to warn other tourists about her rapist, suggested that the company simply that I made a review'.
in Addition to the notification would quickly disappear among many, she felt that it would be hugely udleverende.
'It would require, that I should genleve the painful details of my assault and surrender myself publicly in a place where my attacker would probably be able to find me'.
In an interview with The Guardian has several women, including K. K. told her story, and all report a similar treatment from TripAdvisor.
Several people have supposedly witnessed being raped in the hotels of the hotels ' employees.
The Guardian has undergone a long series of accusations and compared them with the corporate reviews on TripAdvisor.
the Newspaper 'took a further 40 examples of reviews, describing the sexual abuse, rape and the touching is committed by employees from the top-rated hotels and other travel agencies. In only 14 of these cases had the hotel or the company - such as tour-guides - answered notification, of which only one response indicated that there was disciplinary action taken against the employee concerned'.
Many of the companies had also continued a high number of stars, indicating that it is a recommended establishment. Thus, making it not other tourists aware of the previous incidents.
For Extra, the Magazine writes TripAdvisor:
- Traveler's health and safety is a responsibility of the TripAdvisor take very seriously. TripAdvisor is available as an information and evalueringsplatform for travelers to share their experiences, including cases of assault, writes Hayley Coleman, Tripadvisor's Senior Communications Manager in the Uk.
- With regard to the petition is TripAdvisor completely disagree in relation to the circumstances of the crime. It is a terrible tragedy when someone is experiencing a security issue has been identified as a sexual or physical attack. Actually TripAdvisor for over ten years made it possible for survivors of sexual violence to tell their stories, which again have served as warnings for millions of travelers across the globe.
According to TripAdvisor puts a 'flag' by the companies that have received negative media attention to warn others.
See the company's full response below.
The health and safety of travellers is a responsibility TripAdvisor takes very seriously. TripAdvisor exists as an information and review platform for travellers to share their experiences, including incidents of assault.
With respect to the petition, TripAdvisor absolutely disagrees with the premise of the accusations made. It's a horrible tragedy when someone experiences a safety issue like a sexual or physical assault. In fact, for more than a decade, TripAdvisor has enabled survivors of sexual assault two courageously tell their stories, which have in turn served as warnings two millions of travellers across the globe. We continuously work to find the right balance between honouring a survivor's privacy and making the TripAdvisor platform helpful to travellers.
The end of The petition calls for TripAdvisor to take action to protect travellers from sexual assault, however, the reality is that we have already taken a number of proactive steps to iterate and improve our policies, processes and product to better inform travellers when these horrible instances of sexual assault occur. We believe it's our duty to provide the global travel community with access to as much information as possible so they can make informed decisions. More recently, we improved our policies, moderation processes and made enhancements to our product to better inform travellers about safety issues, inclusive of sexual assault.
A few points for consideration:
TripAdvisor is an information-sharing platform. We exist as a means for travellers worldwide to share their first-hand experiences about their journey – good or bad. We list open tourism businesses and give travellers the right to write in order to inform or warn others.
We believe it would be a disservice to the public to remove these business listings, and therefore withhold valuable information. Allowing a business to operate in the shadows without having a transparent record of the travellers’ experiences at that location potentially puts others at risk.
Over ten years ago, we made changes to our content moderation process to enable survivors of sexual assault to more easily post about their experiences on TripAdvisor. Today, there are thousands of reviews about traveller safety incidents and issues – inclusive of sexual assault – posted on TripAdvisor.
We are actively collaborating with experts in traveller safety to make sure we're doing our best to serve and inform the global travel community. Recent steps we have already taken include:
o We created a notification system on TripAdvisor listings two alert travellers about recent media stories concerning the safety issues to a business. Notifications are applied on a case-by-case basis to a business listing when the media reports exist, and we don't have reviews readily available on the listing reflective of the safety issue.
o We will not take display advertising from businesses that have a health and safety notification on their listing.
o Over a decade ago, we changed the application of our publishing guidelines are to ensure any survivor who wanted to write a review about a sexual assault could – and still can today.
o When we become aware of a traveller review that notes a safety issue (such as sexual assault) and cannot be posted because it doesn't meet our guidelines, we proactively contact the traveller via email to ensure they have the information needed to resubmit their review so that it can be posted.
o Every review posted on TripAdvisor is searchable and available to consumers worldwide.
o And, we are continually improves the looking to other solutions to make traveller safety reviews even more visible than they organically are today.
Lastly, we know there is always more to do to better inform travellers. TripAdvisor continues to iterate on new and better ways to make important health and safety information more visible and available to protect travellers. We will be sharing more information in the coming days about the ways in which we are continuing to evolve our policies, processes and product to be sure we are helping to keep travellers safe.