Ryanair received a score of 40 percent and makes it a lot worse than other korteafstandsmaatschappijen such as Thomas Cook Airlines (52 percent) and Wizz Air (54 percent).
Travelers show themselves especially unhappy about cancelled flights, the ever-changing bagagevoorschriften and the decline in punctuality.
Thousands of survey participants indicate that they "never with Ryanair want to fly, even though the society is cheaper than the competition”.