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Mobilreparatør regret: giving away the customer a new phone

Hello. It worked.

- We got the phone, the day after the article came out, but when we opened the package, it was completely unacceptable cosmetic condition. Scratches on all sides scratches on the glass and the glue under the glass.

- So we wrote to MyTrendyPhone and asking them to pay for a new phone $ 2000. and refund the 718 kr.

And yesterday they wrote so return, that they have transferred the money, and they land on our account about 3-5 days.

- And you and EB have many thanks for the!

How does it sound today from Tommas A., as you may recall from last week's complaint letter about the long repair time on the new phone, his wife was so unlucky to lose on the ground in the month of February.

For Tommas can now look forward to get his money back and even money to buy a new Mate 20 lite, which he think is a fine phone for the price. And the face of the nation! confirms MyTrendyPhone they read Tommas' first complaint, and that they regret that they did not get the commented on the. And most importantly ... Eva from MyTrendyPhones customer service, telling that the company in future to change the procedure, then the sort does not happen happen again:

- We would very much like to come up with an explanation about this very unfortunate case.

- It sounds like there has been a really bad customer experience, which is not handled as our policy attribute. I shall, of course, regret.

- We have now changed our internal procedure for the handling of similar cases in the future and hope that it will ensure that we do not for similar cases in the future.

- the Customer has the right, and it admits we, and such errors will not happen anymore.

- It is also true that the part was not flat, and that we were going to have to wait on it, but it is also true that we got a faulty spare part.

It took a long time, and during the whole process, it has been important for us to give a status to the client.

- We hoped for a happy ending, when we sent the phone back to the client the 15. april, but we got a response from the customer that the phone unfortunately does not work optimally.

- Therefore, we have decided that we, as compensation will back pay to the customer, both for repair and for new phone. Yesterday, we received the client's account information and the money will be refunded in the day to the customer.

- It is human to make mistakes, but we learn from our mistakes. Such a mistake does not happen again with MyTrendyPhone.

- Our goal is to give our customers the best service and we are certainly not indifferent to them, writes Eva from MyTrendyPhones customer service to the nation!, but what do you say?

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