Ryanair cheating their customers by translating your fare with a bad exchange rate when you need to pay on the website.
Such is the accusation made by the independent English forbrugerrådsorganisation Which?.
It writes The Independent.
the Organization has even made the study. It shows that the people who travel between countries with different currencies via lavprisselskabet, will be presented with a final price that is based on a reduced rate.
the exchange Rate deteriorates, because Ryanair's booking page automatically changes the currency from the country in which your departure airport is located, to your home currency.
It means that if you buy a ticket from Milan to Copenhagen, then switching it at the checkout currency euro to dollars when you enter your payment information.
It may not sound immediately as a problem.
the Problem is that when the exchange rate shall be converted, so using Ryanair consistently a worse rate than normal.
the Which? tested this ten times, and in all cases ended up with paying more than if you had maintained to pay in euros and let his bank make kursomregningen.
You may think so, of course you just need to choose to pay in the original currency.
But here arises yet another intricate maneuver. If you want to maintain the original currency, then you must tap on a small link called 'more information'.
Herein arises the option, but it will not be made aware of as a customer.
the Which? discovered that you could be pulled around 78 dollars more (nine pounds), by allowing Ryanair to determine the kursomregningen.
Should you be lucky enough to press on the link, you will presented with information from Ryanair that they guarantee the exchange rate.
Ryanair writes even in its terms and conditions, that they warn against choosing other ways, as it can increase one's fare.
'Ryanair guarantees the currency exchange rate at the time of booking of the ticket. This rate will not change. If you do not choose Ryanair's currency exchange rate, you may be exposed to negative currency fluctuations between the time you make your reservation and the time at which your card issuing bank converts the transaction. In most cases, the currency conversion place some days after the date of the booking'.
Forbrugerrådsorganisationen have contacted the carrier in connection with the investigation, but they do not have the answer. Previously, however, they have stated that they 'comply with EU law and national legislation on consumer protection'.
the Media tested Which?'s investigation.
They checked the price on an order from Venice to London Stansted airport.
Here was the first price at 213,86 euro (1595,67 crowns), but since there would be paid, it was converted to 198,29 pound (1677,60 crowns).
A consumer would, thus, end up having to pay the entire 81,93 dollars more.
(the Conversion to dollars is done through Exchange rates.dk)
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