"Nova, Care recognizes that the quality of home care was lousy last summer."
"– When we did our own follow-up, we could conclude that the ”damn what bad it was,” says the department head Helena Högquist."
"But she claims that it was only a temporary eclipse in the summer of 2018."
"Aftonbladet published today Charlotte's diary from the summer of 2018 if hemtjänstföretaget Nova Care in Stockholm. When Aftonbladet calls up and asks questions about the diary accounts, the department head Helena most popular:"
"– We certainly have soaking wet diapers and dried poop in someone's big ass now too. We have 193 employees, I can't vouch for that no one ever makes nonsense. But I can say that we are a company that provides good conditions. We have good staffing levels and put a lot of effort and time into finding the right employees."
"is it True that the male staff performed the intimate hygiene of the female customers against their will?"
"– It is a splicing, although it is not entirely a lie. It sounds worse than it is. Some evenings last summer it was not possible to send two women to the customer, then there was a woman and a man. We hope that the guy can go out when hygiene takes place."
"Charlotte writes that a customer had a route mjölkklump in a thermos – take how bad it had been able to go”."
"– I agree, absolutely. It sounds not wise. We can't guarantee 100 percent that we secure the quality of 24 hours, the hands of nonsense, we do not have the knowledge. But I can guarantee that when we receive the knowledge of the wrong we do everything we can to fix them. It is prio on Nova."
"' Terrible if the medicine were thrown into the toilet”"
"A fellow threw the medicine in the toilet to hide the fact that the customer had not received it," says Charlotte."
"" I have not heard this before, but it's terrible. I can't say who it was, but I have a big suspicion that it was one of felrekryteringarna, that we directly did to us."
"is it True that old sometimes only got a sandwich for dinner?"
"– Obviously burst it in to shop to the customer. Who was it that was? Which stolpskott! But the important thing for us has always been how we piece it together when something has gone wrong. Notice the staff that there is food to Britta, then go to the office and download an extra lunch box which is always there."
"A staff went into an apartment and slept on a sofa at night. The customer was scared to death."
"– There is new information for me. I want to think that it was one of timvikarierna that would not have worked with us if it did. It is the idiocy."
"A customer had to wait 22 days to get a shower."
"– it is possible that It has not been carried out. But it wasn't that someone shit in it or not offered the ability. We had a demented lady who has not showered in two months. She did not even have to go to the daytime activities, for she smelled so bad. But it was impossible to get her in the shower."
"Our president can have a firey temper, absolutely”"
"Sometimes it logs the staff do not like when they leave the customer, but only later. The customer must then pay for the time not made."
" We have discovered more than five employees who have done so. You must have commitment when you work with the elderly, otherwise it will be the job difficult. Then, you can't be 45 minutes of Ulla, who is demented and repeats itself 18 times. Then go out and smoke instead, and let the time tick away. The people we do not want to have left. We are working to remove these people who are working with us for the wrong reasons."
"A customer had 41 different people from home care in a month?"
"– It sounds terrible. But I can't say that she is wrong."
"Helena Högquist admits misstatement in the summer of 2018, but is otherwise critical of Charlotte's description of Nova Care. In an e-mail after telefonintervjun she writes:"
"”the situation is not so great as she claims”"
"We have absolutely nothing to hide and control our business by being aware of our strengths and weaknesses. We concluded – without Charlotte's help – that we had a kvalitetsdipp last summer because of too many timvikarier and ’panikrekryteringar’, as new customers were added during the toughest the holiday season. But the shortcomings were certainly not to the extent that she wants to assert. We felsökte already in september and took out a short-term and long-term action plan, which among other things resulted in a reorganization that was launched in January 2019."
"We have during our six years working in general had an incredible tour and managed to attract the cream of the crop of nurses and nursing assistants, which has been a key to our success."
"Instead of problemlösa and make use of the routines and ways of working we always had, continued Charlotte to criticise the management, creating drama and bad atmosphere in the office."
"to call attention To errors and flaws are good. But not if it happens because of an interrupted probationary period, or that you are exaggerating and lying in order to harm instead of to make sure the elderly best. She had had genuine intent had she been interested in working together with us to jointly improve and develop the business instead of seeing us as the enemy."
"That Charlotte would be the only one professional enough to detect the neglect and shortcomings of the art, she says, may all our other gems to appear as incompetent and uninvolved which makes me incredibly upset. We know what we stand for, and what a great job we do every day.”"
"Footnote: The name is fingerat."