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Following several high-profile cases of violence against civil servants, the government is launching a “protection plan” for public agents, targeting “priority counter agents”. “The philosophy of this plan is to never leave agents alone in the face of difficulties, threats, violence,” explained the Minister of the Civil Service, Stanislas Guerini, to Le Parisien this Monday, to whom he gave the first of the measurements. “Those who serve us are on the front lines. Our civil servants, our counter agents, are directly threatened sometimes, this is not acceptable,” he repeated on RMC this Monday morning, estimating that “the phenomenon of decivilization is spilling out today on the counters of our administrations”.
Among these measures, the executive plans to change the legislation to allow a complaint to be filed by the administration on behalf of public officials attacked. Until then, the administration could not file a complaint when a user injured an agent without damaging equipment or buildings. The Ministry of Civil Service thus intends to “affirm support for the agent, fight against the agent’s self-censorship and strengthen the complaint”. The measure must be integrated into the next civil service reform.
It is also planned to extend “functional protection” to beneficiaries, such as the spouse or the family, as a precautionary measure. This protection, enshrined in law and intended to "protect public officials against attacks or criminal charges to which they may be subject in the exercise of their functions", consists in particular of , by the employing administration, legal costs, but also for example medical or psychological support for the agent, or even assistance in changing the telephone number, including as a preventative measure.
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The government also announces a strengthening of “security devices”, such as alert buttons and video protection cameras, by releasing an envelope of one million euros, as well as an annual “barometer” “to measure incivility and the violence suffered by the agents”, which will be launched in early 2024. “We need to better measure what happens to them”, justified Stanislas Guerini on RMC.
On September 1, the minister insisted during a speech at the Regional Institute of Administration of Villeurbanne, in the Lyon region, that “the first thing that the public employer owes to its agents is the protection physical". Speaking to AFP, Céline Verzeletti, the general secretary of the UFSE-CGT, the leading public service union, insisted on the need to implement existing systems. “We have the right to functional protection” provided by the employer, she explained, but “often, when we ask for it, we are refused it.”
