trial subscriptions, there will be much more expensive, than consumers had anticipated. And terminations, which are being ignored.
It is, according to the Consumer ombudsman, some of the problems with datingsiden be2. And the problems are so serious infringements of the rules for good marketing, that the Ombudsman has now asked the authorities in Luxembourg to intervene.
- It is our assessment that the be2 mislead consumers in violation of both Danish and european legislation.
- Since the company is based in Luxembourg, we have asked the luxembourg authorities to examine the case in order to ensure that the be2 in the future comply with the rules, says consumer ombudsman Christina Toftegaard Nielsen, in a statement on the matter.
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the Ombudsman will have the company behind the be2, if the local domain is owned by Online Personals Group AG and Laetitia Pateau as a director, to change their marketing.
It should be a lot more clearly, what you bind, when you subscribe on the datingsiden. At the same time, the company needs to make it easier to terminate the subscription, the ombudsman considers.
today, it is indeed very difficult for Danish consumers to get be2 to stop the subscription, among other things, because the terminations through the mail, according to the Ombudsman being ignored.
" We can confirm that consumers have great problems with be2. There will be charged more money than agreed, it is very difficult for consumers to cancel their subscription, and it is not clear that the subscription will automatically continue after the trial period.
- we will have put a stop to, it sounds from the Christina Toftegaard Nielsen.
Extra Magazine have asked be2 for a comment on the matter.
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