Frida Jonasson, 29, was going from Grästorp sweden with her baby, and her nine-year-old daughter, she chose to take the bus. However, when she did have the help of the bus driver to get on were denied her.
" I told my big girl that is nine years old-to ask the bus driver if she could help me with the pram. But she couldn't.
the Bus was, according to Leigh, four sets of steps, and it would have been impossible for her to do it on your own. Instead, she got help from a fellow passenger. This situation created an uneasy feeling.
the Trip was, of course, a great deal of concern for how I was going to take me. But then I thought about it, there's probably someone on the bus who can help you out. She is, after all, can't run before we've taken off yet.
When Leigh and the kids would have to go back to Grästorp, it was a different bus driver, who was driving. He helped her onto the bus and told us that there is a friviligt for the drivers if they would like to help out with the baby strollers or not.
" it is up to the driver, there should be information about it. If so, I would have known from the very beginning, and I believe that nine out of ten bus drivers to help.
" this is The first time that Frida, denied the means of public transport.
" I'm terribly disappointed and angry about this. What if there came a woman with a walker, that have not been able to get back up, she had no help at the time?
" I was in the trail, and my dog has been to ask people she doesn't know, so I would say that there is no problem. It's just that saying so will she. Now, perhaps, she had a feeling that she did not dare to ask again.
the Answer must be Helpful to the extent that it is possible for Alice's Novel of Dadisho in Västtrafik's press office refer to the terms and conditions of the site.
" the Driver is not required to assist in boarding or alighting with the stroller. However, our drivers are able to assist, to the extent possible. The driver's main task is to drive the vehicle in a safe and secure manner. There may be circumstances in which the driver does not have the ability to help you.
Drivers should of course be working with the service and the staff, in the focus of attention. It is difficult to comment on a particular event, " says Alice of the Novel Dadisho.
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