- I would like to have a little focus on us, who like to use cash, are treated quite bad by the banks.
- I have been a customer of Nordea in at least 20 years and I have probably 8-10.000 dkk on my account, but the other day I could not raise the money I would.
that was the gist of it from an excited Michael A in the nation!-the phone in the beginning of the week. Vibeke is one of the danes, who have the best with cash, and she has only a debit card, which she uses to raise larger amounts a few times in the course of the month. But on Monday, she could not withdraw the amount she would like.
And when she called to Nordea, in order to hear why there had been a change, she was met with an employee who was not particularly welcoming. Nordea corresponding below - vibeke's story continues namely as follows:
- I was told that they close for the debit card and that you have to have new cards, and they come in a few weeks.
- But when I told that I had only 125 kr back to the rest of the month, so asked the customer service employee myself, if I had some friends I could borrow of'
It made me actually quite angry, said Trevor, and Nordea has for the nation! contact been in contact with Fritz, and they regret the conversation:
- We can not comment on specific client matters.
- We are continuously working to protect our customers against any kind of fraud. Including attempts kortsvindel, where it sometimes happens that we block cards, if we are experiencing an increased risk that the card owner may have been exposed to fraud.
- In the case, the priority is to act quickly in the interests of customer safety.
- It is a pity if there are customers who find that they have not been contacted by us, but when we block a card, we keep always the customer via letter, message in online banking, sms-notification, or on the telephone.
- in this case, the client has clearly got a little too fresh proposal, and it we regret.
in general, we recommend that you contact the branch for specific help if you experience that your card will be blocked.
Employees in the branch are, as a rule, a solution, and is, for example, in some internal map, so the client can get the increased in an atm with Nordea-the employee's help, while waiting for his new map, writes Nordea, but what are you thinking?