Customers are angry at the SAS: the Minister has lost patience

A wide range of clients of SAS have been dissatisfied with the treatment they have received from the carrier during the coronaudbruddet.

the DR has described a series of examples from clients who have sought in vain to get money back from a cancelled flight or have had only a small part of the ticket price return.

Transport minister Benny Engelbrecht (S) have lost patience with the company, he says to DR.

He has on Friday held a meeting with the SAS on the case. The carrier has indicated that it has had unusually many cases under the coronaudbruddet and has processed more than 200,000 cases. At the same time, the number of personnel that deal with cases, doubled.

- It is positive. But I have also said to SAS that now is the patience to let up.

- the Situation surrounding the aviation industry is more stabilized, and therefore have I also an expectation that they come more in the bottom with the cases, says Benny Engelbrecht to DR.

Transport minister Benny Engelbrecht (S) has on Friday held a meeting with the SAS on dissatisfied customers who are not satisfied with the reimbursement received for cancellations of flights during the coronaudbruddet. (Picture) Photo: Ida Marie Odgaard/Ritzau Scanpix

He explains that he has an expectation that the SAS is a leader in the aviation industry and holds a high standard.

SAS has during the coronaudbruddet canceled about 100,000 flights. It gives customers the right to get the money back.

however, There is the detail that you have a right to the money, after that the carrier itself has cancelled the trip.

SAS has according to the DR earlier argued that some customers have requested a refund too early and therefore only have the right to get taxes and fees refunded.

Benny Engelbrecht will not put a time frame on when the affected SAS customers can expect to get their money back.

SAS has Friday not wanted to make up to the interview after the meeting with Benny Engelbrecht, writes DR.

SAS has been hard financially with the pressure of the coronaudbruddet because of the many cancellations due to travel restrictions.

the Company has therefore applied for 5000 out of 11,000 full-time jobs and put a huge bailout in order to avoid a bankruptcy.

In June, the Danish and the Swedish government's commitment to take part in the bailout plan. It contains, among other things, a capital injection of several billion.

At the moment is the SAS by to negotiate the detailed terms of the bail-out in place with some of the company's creditors as part of the plan to give up a part of their receivables.