Buses beat rail passengers least satisfied with SJ

"Buses beat rail passengers least satisfied with the SJ"

"Travelers are least satisfied with the train, according to a recent study. SJ ends up in the bottom of the customer Satisfaction index, while customers like långfärdsbussarna the best."

"Of all the ways to travel, so is the SJ-train the worst, according to the Swedish quality index, SKI, investigation of how satisfied passengers are."

"SJ receives a customer satisfaction index of eur 55.9, which, according to the SKI indicates that the company has great difficulties to get customers to stay behind."

"– There is a discrepancy between their study and our own, we usually end up at around 70 in the index, in our own surveys. My conclusion is that they are actually traveling with us are more satisfied, " says Tobbe Lundell, press officer at SJ."

"It's not so unusual to hear that kind of argument," says Johan Parmler, ceo of Swedish quality index, and adds that surveys can differ both in method and results."

"According to SJ last year was very challenging for both the weather and the fires meant that many trains were delayed."

"Management of disorders"

"It is important for travelers, however, is how disruptions and delays are handled," explains Johan Parmler. 75% of SJ's customers have experienced delays, compared with 50% for the SAS."

"– It is what separates the wheat from the chaff, " he says."

"But SJ says they work hard for the customers to be more at ease."

"– We work hard with all of the parts. It is very much about information. It shall be the fleet-footed and accurate, " says Tobbe Lundell."

"When the customers will notice the results may, however, he did not say."

"SJ has, for example, for a long time received a lot of bark for the information on the train stations, where departure delays are shifted forward by a few minutes at a time."

" We work intensively together with the Finnish transport agency to improve this. It is not we who owns the information, it is the Swedish transport administration. We are more customer focused, while they are more technically focused. But, when their data is poor, information is poor. We now places high demands on them that passengers should get better information, they need to take their time."

"He says that SJ is also trying to improve the information and management of the various benefits in case of disturbance."

"the Best resealternativet is the coaches according to the customer's index, which is Nettbus4You on to 74.9 and Nettbus Express on 72,1."

"the Flight is also pretty good. The airline GOOD ports of 70.5, and SAS at 69.7 million."

"environmental awareness falls far down on the passengers' list of priorities when it comes to choosing travel options."

" I think you need to get the order of the core business before the issue becomes important for travelers. First, when you can get from point A to point B, and get what you buy, then you can take in the dimension, " says Johan Parmler."

"He thinks it is a bit strange that the way railway companies are managed not succeed in bringing just the environmental aspect of the trips, as well as others."

"– it is interesting that It is an airline, WELL, that managed to communicate this best. Way railway companies are managed has not brought it forward in the same way. But as long as not the core business function for SJ and the others, it falls far down the passengers, " says Johan Parmler."

"Corrected: the Index for airline GOOD is 70,5. The incorrect figure was entered in the body of the previous version."

"the Swedish quality index for travelers

"the Index is based on interviews with customers. The study was conducted during april and is based on 2 222 interviews."

"SKI, customer satisfaction, passenger services in 2019:"

"Source: Swedish quality index,"