983.758 dollars and 12 cents.
So much money won the 20-year old Martin, in two stages, to play on a whole series of matches in the esports game League of Legends. Hearing such news actually makes everyone crave for fast progress in the game and they start making use of boosters like league elo boost.
But then he would have the money out of his account with the bookmaker Unibet, he went quickly from ecstatic jubilation to sheer desperation. For the bookmaker would not pay out the money and finally closed his account.
- Well, it has almost been a living hell. At first I was psyched to have won, but then it was slowly, but surely turned into panic and fear that my gains would evaporate.
- Right after I requested the first payout requested Unibet a lot of verification of my person, which I can understand, since it is a big win. But every time I delivered what they asked for, there was just silence, until I again contacted them. And then there came just the new requirements, he says.
so it continued for several weeks, until Martin finally got the message that Unibet had now closed his account.
- Even though I tried to contact them both by mail and telephone, I got nothing to know. Only that they should look at it. But there was just nothing.
Then contacted Martin Extra Magazine, and then slide in the cases. A month after the win was Martin's message that the money was now on the way. But not without a little fly in the ointment.
They wrote that they now considered the matter closed, at the same time closed my account down, and that I am no longer welcome to play with them, explains Martin to Ekstra Bladet, who feel really badly treated by the boomakeren.
'The fact that you have chosen to contact the newspaper, with regards to the bets, we have concluded that it is best that we conclude the matter by paying your money, but you unfortunately do not have the opportunity to play with us more. We feel that our relationship between the customer and the business escalated so much that we think it is good to end the matter in this way', says in an email from Unibet to Martin.
- It is simply ridiculous. It smells so much that they could not bear to lose, explains Martin, who, however, can look forward to a good trip to the city, now where the money finally rolled into his account.
At Unibet, you will not relate specifically to Martin's case. Nor will you explain what it is for a suspicious behavior that is the basis for the exclusion and the delay with the payment.
- Is it acceptable that it takes almost a month, and that it must involve Extra Leaf to get his winnings at Unibet?
- If we have reason to examine a profile or a specific transaction, then yes, then it may well take time before we send the money off. But it is rare and is based on a risk assessment, explains the head of Alexander Westrell for the Extra Magazine and continues:
- I can't comment on the specific case, but we always follow the local rules and have the highest requirements for safety. It means that we take it very seriously, if there are signs of suspicious behavior.
- But what is it for a suspicious behavior. He has not been able to get answers to. Is it because Martin has won a big prize, and will not risk losing again, that he also has been thrown out?
- I can not comment on the individual case, and therefore I can not disclose the specific reasons why his account has been closed. But it is not suspicious in itself to win a big prize.
- Is it normal practice that people are thrown out, when they have won.
- No, it is not normal. In some cases, where the winnings are big, we carry out a thorough background checks. In the cases, our procedures against money laundering, fraud and match-fixing, that there may be delays on payouts.
In a response to Martin justified the exclusion with the fact that he has contacted the press. How can it be?
- It is not a problem, he contacts Extra Magazine. In fact, quite the contrary. We live in an open society with a free press and freedom of expression. I have seen the correspondence, and I can only explain it as a mistake from the customer service. All our customers are free to contact the media, if they want to.
- Can you understand that Martin feel badly treated by Unibet?
- Yes, I can well understand that customers can sometimes feel they are being treated unfairly. But as a big and professional company, which overlooks the 30 million transactions per day, we need to ensure that each one is 'pure'. We follow the same rules as all other financial institutions.
Martin is not the young man's real name. For fear of being visited by alien individuals who will have share in his gain, we have accepted Martin's desire to remain partially anonymous. 'Martins' full identity is not known by the editors.