"Customers plummeted and sales were bottenlåg."
"– The likely cause behind the issue was a compelling technical change to the spelansvaret we have made in our system to adapt to the new spellagen after the new year, " says the gaming company's head of corporate communications Patrik Brissman."
"peace and Quiet, familjemys and games."
"It was probably expected for Sunday-evening entertainment with Performers and V75."
"the game company's site crashed a total of over förkvällen and down throughout the V75-round, which started 20.00, after having been deferred from 19.30, due to the technical problems."
the "”Time to replace people?”"
"”a Nice christmas present from ATG? Can't log in. Been at it an hour now and the problem solving is in progress. Time to replace the people working in the wrong place?”, wrote one reader, who contacted the Sportbladet."
"”ATG is malfunctioning!!! Can't log in and deposit money! Often the crap is malfunctioning”."
"' Complete chaos on the ATG. It is not possible to log in or contact customer service”."
"the Chronicler Mattias Karlsson called the failure of ”The biggest travfiasko”."
"”This requirement, we lived not up to...”"
"How can it be so here? What is it that makes you ATG, quite often, have teknikstrul?n " Our technique is to work. So it's just. It is a legitimate requirement you, I and all the customers shall have at ATG. This requirement, we lived not up to in the evening and not on 10 november, when we had major problems in the ATG stores, explains Brissman."
"How have you worked during the evening? "
" We have during the evening had full strength on the spot in order to find a way around the technical problem. At 22.41 worked ATG.see again. Unfortunately, all too late for those customers who wanted to play during the V75-races."
"You started with to report via Twitter, but then slowed down the flow of information. Why? Many customers have heard of that information from you is greatly flawed. Can you communicate your problem better, do you think? n– We worked mainly with the inform via ATG.and see in our tv broadcasts both online and in TV12. But the criticism is probably warranted, there are always things we can do better. It is something we can take with us. "
"What do you say to the customers who are charged for this and not received their game? n– I have full understanding that they are cursed, disappointed, and angry that they could not play. I had also been if I tried to submit my game. That said - there is an obvious expectation on us, and the expectation, we lived not up to in the evening. "
"are you Going to compensate these with something?n– Now we have found the problem that affected us and our customers in the evening. Now begins the next step which will be tougher to regain the confidence from the customers affected. After the evening's events, we will start uphill. "
"Uppesittarkvällen in the last year had a turnover of 98 650 583 sek – in the evening landed the figure of 37 860 635 sek. A drop of 60,7 million."
"Minutes in night in christmas eve, there were still no results for the V75-game and thus no one knew what seven the right paid and there are no winnings to the winning customers could be paid."
"– unfortunately I can't give you an exact time. Just know that they're working on it, " says Patrik Brissman at ATG."