"Marie-Louise Granstrand, 54, has entered the 2500 crowns in a presentkortsautomat in the shopping mall A6 in Jönköping, sweden. "
"The last gift card of sek 1000 has still not been written out – and she has now been stuck at the machine for over half an hour. "
"– There is no one who takes responsibility. My children may well be without christmas presents, " she says. "
"Marie-Louise would be gift cards to their children in a gåvokortsautomat from the Norwegian company Mikrolog. "
"When she entered the 2500 crowns she received gift certificates for a total of 1500 crowns – but the last gift card worth 1000 sek, you never were written out. "
"I have called to the company in Norway, but there it is just a man who says he can't do anything," says Marie-Louise. "
"She thinks it is irresponsible that there is someone in the mall who can help her to get their gift or their money back. "
" I think it is strange that there is someone who takes responsibility, who would you turn to if you, for example, came from his children?"
"According to the manufacturer, Mikrolog go in the present situation to see if any errors have occurred. "
"– It is common to talk with a person at the mall if there's a problem, " says Peter Helmstad, head of the driftscentralen. "