A customer's complaint to the Danish data protection agency of TDC's subsidiary YouSee has led to a ban on recording phone conversations without the consent of the whole TDC.
This was stated by the Danish data protection agency in a press release.
Under supervision, the person had had a conversation with one of the YouSees customer, where the conversation was recorded, without that he had given consent to it.
the Danish data protection agency have, however, assessed that in the cases in question were not of any special circumstances that could justify that deviated from the normal practice not to record and store telephone calls to and from training, without that there had been consent.
the TDC have sent the Dpa a reply in the matter, and on the basis of it has the Danish data protection agency concluded that at present it is not technically possible for the TDC to obtain the consent of the people who speak with the company.
Of the decision, it appears that the customer at the beginning of the conversation will be informed that the conversation is recorded, but the TDC also think though, that it is not a sufficient consent, that the customer selects to continue the conversation after the message.
the TDC has therefore been prohibited to record phone conversations for internal træningsbrug, until they have found a technical solution that makes it possible to obtain a consent in advance to the company thus lives up to the data protection rules.
the Decision in the case fell 8. april, and the TDC has been ordered to cease to record the conversation within 22. april.