"No representative was able to log into the application, which made that gift-giving was frozen between the ages of 16 and midnight."
"We are incredibly sorry that this happened, it is inglorious that it happens so close to christmas," says Jonas Lindell, managing director for DHL in Sweden."
"Two days before christmas eve something happened that did not happen."
"One of those who alerted the newspaper Aftonbladet was Arne Dahlberg from the Saltsjö-Boo, south of Stockholm."
" It was absolutely chaos. We were 20 people in the queue in the small, small shop. The packages were there, that was the most frustrating. But it is good that it works in the day, " says Arne Dahlberg in Swedish television, TELEVISION."
"the Error occurred at 16.08 on the Saturday before christmas."
" We have had an incredible amount of strength with the people during the night, it has been an extremely high priority issue. We put all the forces we could to resolve this and got started things just after midnight. Now everything is as it should be, " says Jonas Lindell, managing director for DHL."
"What caused this error do not know Jonas Lindell, nearer than that it was a technical error. "
"do you Think it had to do with the overload?"
" We do not believe it, the days we have the highest package was around Black friday and then everything worked. Now it is a smaller package, " says Jonas Lindell."
"the CEO regrets personally to both customers and agents to the systems laid down. One can assume that the paketombuden got a really sweaty Saturday afternoon."
"– It is clear that both agents and customers are completely miserable. We do not know how many customers are affected and not able to pick up their package yesterday, it is of course extremely sad for them, but they get a new chance today, " says Jonas Lindell, managing director for DHL."