In particular, what Nathalie Secchiari does, it acts, as you would be wearing white gloves. The movements are careful, to be timely, but without the hectic. The hand grips are controlled and precise. White gloves she wears. It has cloth two baby blue micro-fiber in the hands. The only Extravagant in their appearance is their hairstyle – a kind of Heather gray Great.
Otherwise it is exactly as one imagines a Person in your Position: unobtrusive and elegant in her dark suit, the Smiling is winning, the view gentle, the attitude is cautious. Even your job title has something Distinctive: she is a Senior house lady in the Hotel "Bellevue Palace", five star, the address for the high, often statesman visits in the city of Bern.
her day begins at 5.45 PM. The floor staff, the porters appear, the governesses. A Hotel life is never the same, even if everything must be experienced and perfect. A spring cleaning in Bellevue. But a basic cleaning, and take place as soon as possible. Sometimes in the night. Sometimes, if many of the rooms for a short time are not assigned window, in which much is to be done. This is especially a big organizational effort that requires precise planning. Therefore, Nathalie Secchiari sees her Talent not necessarily in the cleaning, but in the organization.
baby blue rags for the bathroom
It is already 9 o'clock. Nathalie Secchiari enters the room 510. All the cabinets and all the drawers in the room are open. So it is left by the maid. About a half hour, you had to second time to clean the room. The one took over the bathroom and toilet, the other with the Rest of the room. On the cart, which are now outside on the wide hallways, stacks and stacks of different coloured cloth: red, yellow, blue. Red is for the toilet. Yellow for the bathroom. Blue for the other premises. A stack of microfibre mops, three different detergents.
About ten minutes is going to spend Nathalie Secchiari now, in order to check the room before you there is via the telephone keys on the reception. Also here applies: a baby blue cloth is for the bathroom. The other for the Rest. "Rag man never holds a Gewurstel in Hand," says Nathalie Secchiari. "There really is a System behind it. A rag has eight areas that you can use. You can use it twice to divide by four, and both sides."
"A rag, it never stops like a Gewurstel in the Hand. He has eight areas that you can use."Nathalie Secchiari
Now she takes a hanger from the closet behind the door, wrap a rag comes on the toes and swings him through the top compartment of the Cabinet. What is your biggest enemy, woman Secchiari? "If I can't identify a stain. If I go my whole Knowledge about products and materials, can and the stain still couldn't get rid of."
of Course, one has in the Hotel Bellevue a special enzyme cleaner, to make the worst contaminants such as blood or red wine disappear. Otherwise, micro-fiber cloths are cloth, a cotton and a bit of water is the Best to remove stains. "Very important," says Nathalie Secchiari: "only polka dots, and always with and not against the fibers."
it has the Cleanness in the blood
Nathalie Secchiari has absorbed the Cleanness in the blood, the eye for Detail, literally, with mother's milk. Born in 1969 in the province of Massa-Carrara in Tuscany. Grew up but she is in the world of the hospitality industry on the Beatenberg. Their grandparents had bought after the Second world war, the hotel Silberhorn. The parents had it continued, and actually was, provided that Nathalie Secchiari would take over the operation one day.
Therefore, she has no hotel management training, but a hotel clerk, learned, and then to the house economic managers continue to form. From the hotel to the takeover nothing was finally. The silver horn came up in the year 2000, under the Hammer. Nathalie Secchiari has a long journey through several star hotels.
Also, in the case of home rule meticulous order, says Nathalie Secchiari.
she worked in St. Moritz, in Saanen, in Interlaken and even in the University hospital in Zurich. On 1. In may 2006, she started at the Hotel Bellevue, and has since stayed. "You know, when you grow up in such an operation, you will see the little things. If you know of, and if you still has strict parents that teach this, then burns itself."
Also at her home rule meticulous order. Secchiari lives in Graffenried, is single and has no children. After each shower, dry the surfaces with a micro fiber cloth. After the cook cleans up the kitchen. A refrigerator, she says, and plasters on cold water, a microfiber cloth and a cotton cloth. No, no Soap, nothing. "I always say that Cold water is the best remedy. The more stubborn stains you can soak. But of course that's not enough, if you have not cleaned the fridge for a year."
she lays back a day for 15 to 20 kilometres
room 510. The built-in Cabinet is clean. Now Nathalie Secchiari stands in front of the Desk and leafs through the hotel catalogue. Also something she does in each room, after each Check-out. They are controlled, whether all the pages are there, if no one has something scribbled inside. Then she goes over to the window, narrows his eyes. Outside you can see the Aare, the belts, the Alps. I don't want to Secchiari. "It is simple. The window we clean, if you are dirty," she says. "Five liters of cold water, a deciliter of fuel and a scraper. For the corners and edges, in turn, a micro-fiber cloth."
126 rooms, 28 Suite, 5 floors, a Sauna, a gym, and the so-called Public Areas like the hotel lobby. This is Nathalie Secchiaris rich. Everything always has to be – day in, day out – "top, top", as Nathalie Secchiari calls it. This requires, above all, good organization, flexibility, and endurance. Nathalie Secchiari sets per day between 15 and 20 kilometers. Your under 4 governesses, 9 rooms girls, 6 employees of Lingerie, 4 doormen, 3 florist indoor and 6 learners. The rooms the girls work in teams of two and clean in the cut of 33 rooms per day.
Popular address for high, often statesmanlike visits: interior view of the hotel "Bellevue Palace" in Bern. Photo: PD
in the Meantime she has checked the letter paper, the batteries in the remote control, the Safe, the bedside table drawers. She looked under the bed and ran the cloth over the picture frame. Now you substitute the baby blue cloth. Nathalie Secchiari is now in the bathroom, the cloth over the sink, the mirror, the sink, the mirror cabinets to slide. Checked the trash can and the toothbrush glasses. She takes the scale, the journalists are to test whether it works. Then the toilet is waiting. "For toilets", says Nathalie Secchiari, "from top to bottom. From left to right. And very important: From the outside to the inside to brush. At the end of the walls."
Better water than foam
of Course you can't compare a household with a Hotel, she says. To brush at home twice in a month. But in your case, for example, too often, too much detergent would have been used. "Don't you know that foam cleans. You Can Use Water And Soap. Little resources and no sponges. Only Putzpads." Also, when washing dishes there is a need for an alkaline bath. You see again and again that people would wash their dishes under running water, she says, and shakes his head. "Oh, yeah, and the pans are not now in the washing machine."
Ten minutes are up. Nathalie Secchiari reports the reception to the release of the room. Once the view through the room to glide and closes the door. While you walk through the wide aisles with the stucco work on the walls and the blue carpet and indicating that everything is always, day in and day out, must be kept clean, she says: "I really have a passion for this profession. Otherwise I wouldn't do it with fifty. It is a tough Job." The Crucial point, however, the soul of a hotel. And Bellevue, you can't explain it right: "Yes, Bellevue has a good soul."
Created: 24.04.2019, 20:37 Uhr