Each time you press one of these buttons means it sounding money into the account to the security companies. For in a secret agreement between Avinor and security companies, it is clear that the airport owner to pay the money after flypassasjerenes satisfaction.
Well, several of them customers, the more money to the security company.
Each month the stock Avinor an overview of how much they will pay to security companies. Most are paid out of the major airports: Oslo Airport Gardermoen, Stavanger airport Sola, Bergen airport and Trondheim airport, Værnes.Bonus for fast passengers
It is also entered into a special agreement that makes that Avinor must pay for each passenger who uses the express check-in, known as "fast track".
In agreement states, among other things: "pursuant to The agreement to be paid a charge per pax (passenger) in the Fast Track for current rates". the
And in addition pay Avinor a bonus related to the passasjertilfredshet in the Fast Track:
"according to The change/supplementary agreement on the Fast Track for the airport BGO, SVG and TRD, the bonus is calculated monthly on the basis of customer satisfaction."
Avinor has various incentive schemes related to our contracts to maintain and improve the passasjertilfredsheten at our airports. This also applies in the security checks at some airports, " says Lasse A. Vangstein, communications advisor at Avinor.
- How much get security firms paid out after the passengers have submitted his assessment?
- having regard to the contractual relationships we don't want to go into details on what these incentivordningene consists in, say Vangstein.New contracts
According to the agreement should security companies get five bonuskroner per satisfied passenger. And for the major airports means that payouts of between 120 000 and 400 000 per month.
Avinor will also soon started with a new konkurranseutlysning on several airports for the operation of security controls, and do not want to speak out about the contractual conditions, which may contribute to the speculation or distortion of competition, " says Lasse A. Vangstein.ONE button: will Soon go the airports into the busy julehøytida. And then the security companies earn extra a lot of money - if the traveller is satisfied with the treatment they receive. Photo: Odd Roar Lange/The Busy Inspector Show more will Find be thrown out and blacklisted by the holiday resort
This customer satisfaction is collected, among other things in several ways. Among other things, by the use of the so-called Happy-or-Not-machines. the
In 2013 was such deployed as a testforsøk by nine Norwegian airports. But in a new agreement between Avinor and Securitas, this was extended to all the 23 airports in the spring after.
the Contract with Securitas Transport Aviation Security AS was concluded in 2014, and was 29. august extended by one year so that it expires 28. February 2019. the
- We are satisfied with the deliveries to Securitas, and this extension will ensure the continuity of a period of time before, " says executive vice president for safety and quality at Avinor, Tarald Johansen.
Securitas has sikkerhetsansvaret by all of Avinors airports, except Oslo Airport. It is Nokas who have responsibility for security by the country's hovedflyplass.
- Avinor measures passasjertilfredshet via the ASQ-measurements (Airport Service Quality). This is done at eight of our airports, including Oslo Airport. At Oslo Airport we have also the so-called "Instant Feedback facility" which is located right behind the security checks, but these are not used for measuring up against incentivordningene, " says Lasse A. Vangstein. the
ASQ-measurements are carried out with the close to 3,000 passengers a year. The survey is conducted every quarter. In addition, Avinor a separate reisevaneundersøkelse (RVU) which is a continuous process and is composed of around 50 000 interviews per year in the Oslo Airport. the
Several million passengers press on the Happy-or-not-the screens each year. Avinor has about 50 million passengers on its 45 airports in Norway. About half of these travel to and from Oslo Airport that is surefire the largest airport in Norway.
From the 20. December up to christmas eve may everyone who travels with nisselue use their own locks at the security checkpoint. These are well marked and nisseslusene becoming more popular each year with travelers.Now they fear flykaos in juletrafikken