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Thought the insurance covered: Cost mother 15.000 kr.

It can be an expensive pleasure not to read the insurance conditions carefully before you accept. It taught me a tourist the hard way, when she had to cancel her holiday due to illness.

He is believed to have purchased a fully comprehensive insurance, and in a complaint to the Package-Board with order 25. march 2020; require the complainant to get a refund of the entire payment on the journey to 15.331 crowns because of 'misleading information on insurance when booking the trip.'

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the Complainant and his five-year-old son had ordered a week's relaxation in Balchik, Bulgaria, from 21.-28. July 2019. Unfortunately woke up the son on the day of departure with a rash all over the body. After vagtlægens diagnosis was provided to the complainant by the tour operator Spies to know that they did not allow check in during the illness, and the mother and son had to drop to get away.

After a few days got the mother, however, refused refund of the ticket price, because she had not taken out a cancellation insurance.

'It is true that I know the ordering will have three options: Cancellation insurance, supplementforsikring and fully comprehensive travel insurance. For me, this is a fully comprehensive mean comprehensive!'

'I do no one places attention on, you must have both the cancellation policy and travel insurance!?', writes the mother subsequently in an email to the Spies.

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Spies are equivalent according to the facts set out in the Package-the Board of appeal, that it is your own responsibility to ensure that the ordered items match the requested. They refer to the link to the policy conditions, when you order on the website. The conditions is also indicated under each of the three different types of insurance they offer.

'We must therefore go out from that, complaints are accepted and read the conditions for your journey by its confirmation of the order', writes the organiser in an email to the Board.

According to the Board's order is not something to come after.

'the Complainant has therefore, rightly been able to expect that the acquired travel insurance, regardless of the designation 'complete...' also contained a cancellation insurance and thus would cover in the event of cancellation of the trip due to. the illness of a traveler prior to departure', writes the Package-Rejseankenævnet, so that it is not provided the complainant's favour.

See also: Kicked out of the hotel: Full of danes will be compensated

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