SJ receives a customer satisfaction index of eur 55.9, which, according to the SKI indicates that the company has great difficulties to get customers to stay.
the Best resealternativet are coaches, where is the index of Nettbus4You on to 74.9 and Nettbus Express on 72,1.
the Flight is also pretty good. The airline GOOD ports on the 70,0, and SAS at 69.7 million.
for travelers is how disruptions and delays are handled. 75% of SJ's customers have experienced delays, compared with 50% for the SAS.
– Even though both SAS and SJ has a high percentage of delays, you will succeed, the SAS much better with the information in connection with the delay which is not SJ do. Just the information is a challenge for many companies, which one might think is a bit strange with respect to all types of communication channels customers are reached through the day, writes Johan Parmler, ceo of Swedish quality index, in a press release.
the Study was conducted during april and is based on 2.222 interviews.
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