train passengers had to endure 2018 a lot: one in four long-distance trains, the train was late. The costs of the group significantly more money than the year before. As more and more travelers make use of their rights.
A few minutes can already be too much: the ICE is late, the connecting train away, and you wait an hour or more on the platform. Due to such annoyances, the railway has to pay their customers higher and higher compensation.
last year, it was in the Near - and long-distance transport, a total of 53.6 million euros, a railway spokeswoman for the news Agency dpa said. In the previous year, the railway could be customers to 34.6 million Euro refund.
December 2018: Nothing was more by a strike at the railway. At the Munich Central station, many travellers were waiting on a train platform.more and more travelers take their rights
2.7 million rail customers filled in the past year, the passengers ' rights form, a third more than in 2017. It follows that also the average amount of compensation rises: under 20 euros, it was 2018, in the previous year, still a good 19 euros.
a number of rail companies are involved in the compensation system, not only the Deutsche Bahn. The largest sums relate to the long-distance transport, only the state group uses almost.
Every fourth long-distance train came in 2018, too late. The railway referred to many external influences: storms, heavy rain, lightning strikes and drought, the trains slowed down. Added to this was a range block after the fire in ICE and a warning strike in December.
October 2018: A ICE burns in the heart of MontabaurHigher compensation in the conversation
apply For compensation: the traveler at least an hour late, he at the request of a quarter of the ticket price. After two hours, it is half.
in the Future the injured party can maybe get even more money back. The EU Parliament calls from an hour, half of the ticket price will be charged, starting one and a half hours, then three-quarters. In the case of more than two hours shall be reimbursed in accordance with the will of the EU-parliamentarians of the full price.