"SAS: All pilots in Scandinavia go out on strike"
"All SAS pilots in Scandinavia is now going out on strike, and over 600 departures have been cancelled."
"It means cancellations, hotels that are not possible to book and extra expenditure – but what can you, as a consumer, ask the airline if you suffer from flygstrejken?"
"re-routing or cancellation"
"If a flight is cancelled due to a strike, the consumer has always the right to re-routing of the trip or to book your trip, and get the money back, according to Christine Holst, a lawyer at the Swedish Consumer agency."
"the Requirement can be set only when a flight has actually been cancelled."
"the Refund applies to the part of a journey which has not been used and the money should be paid back within seven days."
"Rebooking with the options to reach the destination as fast as possible or rebooking to another date that suits you."
"the Right to compensation for outlays and expenses"
"In some cases, you may be entitled to compensation for the expenditure or financial loss caused by the cancellation of the flight. For example, it could be about missed connecting flights, missed hotel nights or the loss of income."
"Economic claims should be made directly to the airline."
"It is important to save all receipts, and direct claim against the airline," says Christine Holst."
"It is, however, obliged to curtail their expenses, and, for example, the book of nights in the far as it goes."
"On the Consumer agency website, Hello consumer, there is a service called Flygkalkylatorn where you as a consumer can get help with your rights in case of cancellation of flight. Via the service, are also links to reach the airlines that set the requirements."
"Right to compensation"
"In some cases, you have the right to financial compensation according to the fixed collateral amount – 250, 400 or 600 euros. The cancellation of the flight distance determines the amount."
"the Right to the compensation is conditioned, among other things, how long before you became informed about the cancelled flight."
"If the strike is classified as extraordinary can the right to financial compensation disappear. What is classified as an exceptional event or not is complicated and must be assessed on a case-by-case basis, according to Christine Holst."
"It is, among other things, if the airline has done everything it reasonably can to avoid a strike."
" We always encourage the consumer to direct claims against the airline. Then get the airline to take a stand, " says Christine Holst."
"If a consumer is not satisfied with the response from the airline, it is possible to take the matter to the national board for consumer complaints (ARN) for review. If you are not satisfied with the decision of the ARN, you can proceed to the district court."