If the train is late or fails, will have to pay Deutsche Bahn to their customers compensation. But what you need to do Affected? The rules in the Overview.
delays in long-distance transport remains a Problem: In the past year, the Deutsche Bahn had to 53.6 million euros in compensation to passengers numbers are only with delay or not at all at your destination.Essential: a passenger rights form
the basis of all compensation claims on the Deutsche Bahn, the so-called passenger rights claim form. People need to get the form and fill it out.
The form is sometimes allocated in the train, otherwise the drive will get guests at the Information Desk in the travel centre or on the Internet, print it yourself. You will then need to submit it together with the ticket or a copy on a trip to the center of the track, or by Mail to the service center passenger rights in Frankfurt am Main. The service center then has 28 days to process the request.
customer may request compensation for up to one year after the delay. The railway recommends that the delay of a conductor or the staff at the Information on the form to confirm. In the case of time cards, as well as non-commencement or interruption of the journey due to delay, is a duty. In the last two cases, the Original ticket must be submitted. Compensation amounts of less than four euros will not be paid. He who is not with a decision of the service center agrees, we can turn to a conciliation body.delays
The amount of compensation is always dependent on how long the train is delayed.
If you can expect to travelers that their train will reach the destination station with a delay of more than 20 minutes, they will forfeit the booked trains. Sources of the delay information in the Internet are, for example, in the web-App, on the scoreboards and announcements. Concerned may then take the next best, but also later trains, and are not tied to a specific Route.
Who is a more expensive train (for example, instead of the region, Alex presses a ICE), you must first buy a new Ticket or pay extra charge. The money paid he can leave, but later recovered. Länder-Tickets, Schönes-Wochenende-Ticket and the except in the Quer-durchs-Land-Ticket from the scheme.
Who is likely to arrive with a delay of more than an hour at the destination, not the journey, and the fare refund. Rail passengers who are already on the move, can cancel the trip and a share of the prize money - or to the exit station will return and the whole price back. Those who choose to drive anyway, is entitled to a refund of a quarter of the price. After two hours ' delay, it is the half. For season tickets and regional offers, there are packages.reservations
Have invested in rail passengers, the 4.50 euros for a reservation and the car or the whole train missing, then falls, so you can get the money back again. For this you need to submit the passengers ' rights form and the originals of the ticket and the reservation.the EU plans to compensations
you May be able to get the injured party more money back. The EU Parliament calls from an hour, half of the ticket price will be refunded, from an hour and a half then three-quarters. In the case of more than two hours shall be reimbursed in accordance with the will of the EU-parliamentarians of the full price.