French travellers, would they be worse off than their european neighbours ? This is what denounces the UFC What to Choose in a letter published Tuesday on its website. The consumers ' association accuses the French government of not doing not enough to force the airlines to refund the cancelled flights from the pandemic of sars coronavirus.read also : Covid-19: the airlines are nailed to the ground for long months
"What awaits the French Government, which demonstrated a deafening silence on the subject, to position themselves and enforce the law instead of being complicit by inaction of the violation of human rights ?", asks in this letter, the president of UFC que choisir, recalling that it had already given notice 57 companies and sued the top 20, including Air France, KLM, Ryanair or Lufthansa. The association denounced the fact that the customers were seen to offer vouchers instead of refund cash.The Spain designated in example
However, the european regulation requires the refund within 7 days of the customer except by written agreement with them. Text scanned by some carriers "that would make it seem to consumers that the particular situation of a pandemic would allow them to only submit a purchase order. Others accept to reimburse their passengers but to suspend the payment until an undetermined date, or even after the end of the health crisis. In these conditions, they intentionally violate the rights of the passengers, but additionally they give birth to a feeling of distrust, which will not help the restart of their area", had already denounced the association.
In his letter, the president highlighted the situation of Spain in which "the government has put in place this week 17 airlines that have violated shamelessly the right to a refund". "The ministry of Consumer affairs has also asked that the contracts of the travelers who have accepted a voucher instead of a refund, if it has been acquired with consent distorted, are declared null and void", he adds.The editorial team conseilleLes airlines will restart in the largest improvisationLes airlines could be profitable, with half of the seats empty ?Air France : the transformation plan will be "without suffering social"No comment
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