The Billag-the successor to Serafe struggling with difficulties. Hundreds or more of the households have received in these days an incorrectly addressed invoice for the TV and Radio fees. In many cases, several apartments have been combined into one, the neighbors got a joint account. Yesterday, the Serafe said the sun to the erroneous address data that had been supplied by the municipalities. Concerned have to register at the inhabitants control, which would have to adjust the data.
However, In the case of the commune of Chaos is more in some cases. The of the report a reader from Köniz in the Canton of Bern. She had a box last Thursday, a Serafe statement in the letter to your neighbour as the recipient was listed. Because on the invoice, you should contact in case of problems to the residents of service, she did exactly that. "But there they told me my budget was entered in the System correctly. You could therefore do nothing for me."
The woman reported, in case of Serafe, where it was referred back to the residents. After a long process of Discussing their course had been ensures that you will receive in February a revised invoice.
Basel-city the need for additional staff
As it comes to this Back-and-Forth between Serafe and the authorities? Obviously, there were not only to Collect data, but also with the collection Agency yourself in trouble. According to Serafe speaker Erich Heynen, there are three sources of error.
The data for household formation are "perfect". This Problem can only be solved by the inhabitants, by you, corrected the data. The recipient of the invoice are recently moved. Serafe works for the dispatch of the invoice in January with data from the end of November. Later removals are therefore not taken into account. There were also individual cases where the Problem was with Serafe, says Heynen. The population controls to provide the data to the cantons, which direct them to the company. "There is the possibility that it also came with the collection Agency errors." It was "in close contact" with the inhabitants of the municipalities, which "do a very good Job, in spite of the unpleasant burden".
The municipalities do not have to worry about now, just to get out of Trouble with the addresses, but are also faced with questions about the fees model. In the case of the city of Zurich, only a few isolated cases, according to Luke Wigger, spokesman of the Executive departments. However, some of the callers wanted to talk about the new calculation mode or the amount for which the inhabitants of the offices are of course not responsible.
Clearly the bigger the mess is, apparently, in the Canton of Basel-city. The residents ' office had to use the "Aargauer Zeitung" even with additional staff from other areas in the call center, in order to cope with the onslaught. Ines Brunner, head of Cantonal register of Basel-country, is not surprised, according to the report. The information from the population registers are only suitable for forming individual households. Because the data had not yet been summarized.
payments to be retroactively worked due
The Serafe-predecessor Billag, which moved up last year, the TV and Radio fees, with a different System. The TV - and Radio-users to have had to yourself with Billag, or re-register. The Billag drew suspicion that someone might not be correctly logged, over, sent her employees to the control. In Serafe the not applicable, because the data will be delivered for the budget formation automatically to the debt collection company.
by the Way: Who has to get with the neighbor to put together a bill and now believes it can save money, should provide. Sooner or later the authority will note the error says Serafe speaker Heynen. And the amounts not paid retroactively demand. Buses there but no. (Tages-Anzeiger.ch/Newsnet)
Created: 15.01.2019, 17:28 PM