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Nordea wants to become a more customer-centric bank

There would be a presentation of Sampo group's financial statements for the year 2018 was instead Nordea-show at the hotel Palace in Helsinki. All the focus was on the chairman of the board Björn Wahlroos notice to resign as the chairman of Nordea.

it was the worst since 2002, and left some owners unhappy. Among other things, Christer Gardell, from aktivistfonden Cevian, has criticised the management is hard in an interview with Dagens Industri on Wednesday. The bank's ceo Casper von Koskull, who was appointed Björn Wahlroos, 2015, were considered loose.

Wahlroos replacement becomes Torbjörn Magnusson, who at the same time, departing as the ceo of the insurance company If and step up into the ceo position of the entire Sampo group.

Sampo's current president, Kari Stadigh, at the same time in the pension.

All three were in Helsinki on Thursday.

– this will probably be my shortest presentation of annual results ever, said Stadigh.

within the Nordea planned since at least september.

I had been able to stay one year, this order has been built into the system at the time, and therefore it is well embedded when Torbjörn Magnusson takes over. There comes a time in life when it is time to downsize, " he says.

Torbjörn Magnusson, Wahlroos, deputy, resigns as president and ceo of the insurance company If and climb up on the ceo position for the entire Sampo group. Photo: Juha Törmälä/Sampo Group

Wahlroos continues as chairman of the Sampo group, and also held other at the helm, during large parts of the press conference. When journalists were slow to ask their initial questions, he noted:

" I love the Finnish press conferences. They have not changed in ten years.

Both Wahlroos and Magnusson hit back speculations about Casper von Koskulls position is threatened.

" The last three years, Casper pushed through major reforms when it comes to our regulatory compliance, and it has cost. It is also a declaration to the shy the result we see now. I have been worried that Casper has been pressed, and he has also been. But it is a typical american journalistic culture to speculate in managerial positions in a company not been as good as it's been, " says Wahlroos.


– Now Nordea into a more customer-oriented phase, and Casper is a great person to work with customer relations.

in Nordea and at that point changes nothing. Nordea's fresh move to Finland is not influenced either.

– The most important thing here is the fact that Torbjörn become the ceo of the Sampo, a company that owns the largest part of Nordea, says Wahlroos.

Nordea has had major troubles when it comes to customers during the last few years. The bank's links to the Panamaläckan was reflected most likely in a survey from the autumn of 2017, where only 6 of 10 the strong growth in gold satisfied with their bank, which is historically low figures for Nordea. Other figures from Statistics sweden showed a kundflykt when it comes to mortgages last year.

as a year in which Nordea approaching the customers again.

– I think This is exciting in this phase as we are now. The company has reached a greater stability when it comes to compliance than we were three years ago. It has been our major focus and we have now more time and resources to put on customers.

According to Wahlroos, Nordea has adapted to the nordic and, in particular, the european regulatory framework.

There were no options. This hammer I through already in the fall of 2015, and we put all the resources on it.

According to him, this work started before Panamaläckorna 2016, which showed that customers with relationships to the Nordea has been involved in various letter-box entity.

" We had 139 clients who were also clients of the law firm Mossack Fonseca. Only one of these was a scandinavian, and not even he was taxable in the Nordic countries. From our point of view was Panamaläckan oschysst when it came to how Nordea was produced, " says Wahlroos.

he did not speculate about how a förestundande Brexit will appear on the nordic market.

" I have had a thousand theories and none of them have been right. Therefore, I have no longer any theory, " he says.

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