Because of delays, the railway has to pay their customers higher and higher compensation. In the past year, there were in the Near - and long-distance transport, a total of 53.6 million euros as a spokeswoman for Deutsche Bahn said. In the previous year, rail-customer 34.6 million Euro refund. The problems with delays in the train to be larger, is also shown in these Figures.
2.7 million travelers filled out in the last year, the passenger rights form, which was a third more than in 2017. The form can be completed online, is still not possible. The average amount of compensation was 2018 at just under 20 euros.
Every fourth long-distance train came in last year late. The railway referred to many external influences: storms, heavy rain, lightning strikes and drought, the trains slowed down. Added to this was a range block after the fire in ICE and a warning strike in December.
applies the compensation to the traveler at least an hour late, he at the request of a quarter of the ticket price. After two hours, it is half. In the future the injured party can maybe get even more money back. The EU Parliament calls from an hour, half of the ticket price will be charged, starting one and a half hours, then three-quarters. In the case of more than two hours