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If the craftsman too much to ask

On the 27. December got out of the toilet. Ironically, in the holiday time, when the majority of craft firms operating holidays. Marianne Kellerhals (Name chang

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If the craftsman too much to ask

On the 27. December got out of the toilet. Ironically, in the holiday time, when the majority of craft firms operating holidays. Marianne Kellerhals (Name changed) has a second toilet, but because of the broken toilet had already formed a puddle of water, didn't want to wait until after the new year. So she was looking for a plumbing in the vicinity and found a company that is located only ten minutes by car from your own home in the city of Zurich.

"The mechanic said to me on the phone that the operation was closed and he past for his use of an additional on-call allowance of 120 francs." He also mentioned the hours approach, as Kellerhals. But he had lost no word about it from the outside instead of from the middle company location from snapping at.

The use of the Sanitärs on-the-spot have only lasted 20 minutes, have noted the man but two and a half hours. "Only then did I learn that he came from Winterthur," says Kellerhals. You've claimed, but, in the end the report signed.


performs The travel time to work in Craft again and again to conflicts. In principle, this is supposed to mean the time that a mechanic need to get to and from the workshop to the customer and back, says Christian Gloor from the building technology Association Eligible in the Canton of Bern. But could be justified in the case of a call use more travel time, when the craftsman from outside the arrivals had to, so Gloor. It's a question of whether the customer should automatically expect?

A demand for craft associations is mixed. Some see in advance the customer of the obligation: they would have to inquire just in time. Others find it to be a question of Fairness, that the craftsmen inform in advance. "They are not doing that, then we'll get to this ominous stand-by craftsmen who rip off the customers, and which is often mentioned," says Christian Gloor.

Gloor plays on the regular reports in the media recently about so-called emergency sanitation. Again and again customers fall for such, because the said companies appear in a Google search, respectively, in the first place. Enter, from the immediate environment to arrive, in fact, but you take hours of a long commute. You contribute mostly to a lack of work and bring the customers under pressure to pay exorbitant amounts immediately bar.

What's expected

On the question of travel time costs also, the law provides no answer. For law Professor Frédéric Krauskopf of the University of Bern is, however, clear. "The customer may assume that the travel time of the craftsman is calculated from the company's location. You don't have to expect outside the business, time, other rules apply." Therefore, craftsmen could also expect that the customer's of follow-up. Rather, it's the entrepreneurs themselves, to inform you, if the journey was longer than the customer could expect, and thus to higher costs.

customers need to know what you would accept, before you place the order. Therefore, you do not have to accept it, if they are made afterwards with a fait accompli. Krauskopf advises to require in this case a correction. The craftsmen are, stay the way, the Rapport, or only with a corresponding Reservation. "In order not to reject, as a customer, yet the performance as a whole."

signed up Once, the same is true of the report as accepted, says Krauskopf. Subsequently to come back and argue that it is not run correctly, it would hardly be possible. Marianne Kellerhals is therefore probably need to pay excessive travel costs.

What customers in case of emergency in focus

How to find in case of emergency, a respectable craftsman, if one does not have to be? Experts warn to start an open Google search, because of the risk to go to dubious companies. An Alternative building technology Association Eligible, offers on its Website. There, you can search for craftsmen in the vicinity. Tenants can apply to their management, this has mostly about addresses of companies to be contacted in case of an emergency.

The inhabitants of the cities of Berne and Winterthur to benefit from a Central on call service. In order to ensure that no long travel time is incurred. In Bern, the service is offered from the local building technology Association; each week, a member of the company takes the Stand. In Winterthur, the city, the factory offers a 24-hour breakdown service, which can be reached through a Central number; these can be found on the Website of the municipal utilities.

customers who are in urgent need of a handyman, you must reckon with the following costs:

call set-up fee: are held outside of business hours is usually required for a stand-by fee. It is depending on the operation, between 50 and 150 francs. Even on normal work days there can be surcharges for urgent response to Emergencies, such as when the operation must remove an employee from other Work. These are, however, considerably deeper.

labor cost: This refers to the cost of the repair. It is the hour approaches, and these are dependent on the time of use. In the night an hour can cost up to 200 francs. Nothing else is agreed, may only be the effectively required time booked; you accept no Rounding up to the next full hour.

travel time: is Also the way to and from the customer is to be paid to, either as a journey flat rate or as an effective travel time. In the model the effective travel time travel is valid, and back as working time. In General, the way to and from the company location is calculated. In the case of interventions outside of business hours, it is advisable, however, to agree in advance on the travel time cost.

Additional charges: Many of the artisans also ask for a fee for the service vehicle. In the process, the equipment, the need to take the employees for a bet, says Christian Gloor from the Association Eligible in the Canton of Bern. Cost: approximately 20 to 50 francs. A craftsman has to use special devices, these will also be added to the invoice.

The Association is Eligible advises, Reports not to sign, if they are comprehensible, but to fight back, even if this could be uncomfortable. In any case, the customers should pay on-site bar and not under pressure. (afi)

(editing Tamedia)

Created: 03.02.2019, 19:11 PM

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