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Déconfinement : the relay and post offices faced with a flood of packages

The packages are piled up in the back of the store. Loucif, which manages a chain of repair mobile in Charenton, Val-de-Marne, which sees customers come and go in his store to retrieve or drop off a package. "From emergence to containment, the people doing the tail".

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For a few weeks at The Post office, it is also the excitement. While the parcels have experienced a decline in the first two weeks of confinement before resuming gently, since the month of may, the activity has known a strong progression. Volumes have jumped by 50% in recent weeks. "There was a first phase from the second half of march to early April during which the market was disorganized and it was observed decreases of volume (...) It lasted a month and from the 20th of April we started to have a volume growth increase of 15% to 20%, which accelerated after the déconfinement", indicates Xavier Mallet, executive director of Chronopost, the parcel delivery service to individuals of The Position. A rate that has resulted in long queues in front of post offices. A normal situation, according to The Post, which explains, in part, by the health measures involving a limited number of people in the offices. Normally the number of 7700 on the hexagon, the opening is made very gradually, focusing the client on those remaining in activity.

failing To see, the French therefore sent packets. But not only that. Sending between individuals represents only 10% of the parcels that are in transit through The Post. This is the e-commerce which constitutes the essence of the activity. However, the online sale has suffered a serious setback at the beginning of the confinement. The sector has registered a growth of 1.8% over the quarter, the lowest figure since 2005, according to the federation of e-commerce and distance selling (Fevad). The month of march, recording a decline of 10%, the first time a this monthly result is negative.

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provided, in parallel to the increase in the number of packages, online sales rose again in April with an increase of +21% compared to last year. After a halt of the consumption at the start of the confinement, the French have undertaken to order everything that they could not buy in the store. For some sectors such as the textile, the recovery was more delayed, but there since mid-April.

"The good surprise is that the customers were waiting for us"

To the relay, where customers can deliver and drop off their packages rather than visiting a post office, the recovery is made to wait, provoking in Global Relay serious concerns. Indeed, the march 17, Antoine Pottiez, chairman of the specialist delivery to retail points, and has taken the major decision to close the company at the time of the confinement. On the 9150 convenience stores, supermarkets or even hypermarkets members of the network, less than 2000 were still open. Many had been forced to close, others had preferred to stop this activity in order to reduce the flow of customers. "I was rather worried," said Antoine Pottiez. The result has given him wrong. As soon as the re-opening of the World Relay on may 11, the activity is left. "The good surprise is that the customers were waiting for us".

This is first 6200 signs, who resumed the service, and then a little less than 7000 the second week after confinement to finally reach 8400 the following week. As for the 750 remaining, "unfortunately, some will perhaps never re-open, because their activity has suffered too much because of this forced closure," says Antoine Pottiez who wants to believe that a part of them just needs time to restart. The president of Global Relay is also positive about the future : "For several years, there has been a development more important points that home-delivery", he explains, summing up : "it's more convenient, cheaper and faster".

satisfaction and loyalty

The Post office is not rest and intends to enjoy the windfall that has made the closure of the relay points. Even if, for Antoine Pottiez, the reduced activity of the postal service during the containment has generated dissatisfaction. On the contrary, ensures Colissimo, customers who deliver parcels during this period have been satisfied with this service. In testify, according to the DG Colissimo, the high rate of delivery from the first passage of the postman : 98% from mid-march to mid-may, compared with 91% in normal times. Even though it recognizes that the containment has facilitated the delivery, the French being in the vast majority stuck in them. The post office has a delivery service in the relay "pick up", but it represents only 20% of shipments Colissimo, compared to 80% at home.

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Congratulating his team, the director-general of Colissimo highlights the company's ability to manage the sustained rhythms of today. "One of our know-how, is to know when to cash out rates are very important as during the 'Peak Period', the six weeks before Christmas, during which we multiply by two or even by three of our activity, with no more than 1.2 million packages per day but two million. Now, the challenge is to know when to apply it sustainably", he explains.

Conscious of the growth of e-commerce and the activity of Colissimo, La Poste invested € 450 million between 2018 and 2020, in part dedicated to the optimization of its service delivery, including package. It has also developed new systems that, although created before the health crisis, meet the requirements thereof. The Position, for example, offers its customers who wish to send a package of the simply drop it in their mailbox rather than in an office, avoiding any contact. According to Xavier Mallet, this service is past 50,000 parcel Colissimo sent per week before the crisis to 200,000 currently. All the stakeholders try to pull their pin of the game, seeing that this mode of consumption is already in full swing prior to the crisis is reinforced.

The editorial team conseilleLa Position, and the CDC reinforce Docaposte, leader of the archiving numériqueLa gendarmerie strengthens the security of the network postalLa Position is improving its device to distribute the presseSujetsLa PosteconfinementDeconfinementAucun comment

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