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Amazon listens to customers

Amazon is to the part of employees to listen to recorded commands from users to its assistance software Alexa and retyping in order to improve the speech recognition. The group confirmed the procedure on Thursday the financial service Bloomberg. "We will provide only a very small selection of Alexa-voice recordings with comments, in order to improve the customer experience."

Bloomberg, according to this work at various locations around the world is done, among other things, in Boston, Costa Rica, India, and Romania. According to two employees in Bucharest to beat there per layer up to 1000 recordings. A staff member from Boston, said he had analyzed, for example, records with the words "Taylor Swift" and with the note provided that the user said the singer.

"Employees have stressed that no direct access to information, by a Person or Account in this method can be identified", Amazon, in the opinion of Bloomberg. The financial service reported at the same time, on a Screenshot to such a transcription job had been listed an Account number, the name of the user, and the serial number of the device. The group explained that all information would be strictly confidential and it will work with access restrictions and encryption.

And what does Google do?

Amazon's information Alexa shows so far, not explicitly, that under certain circumstances, people could listen to the records. "For example, we may use your commands, to Alexa, to train our systems for voice recognition and Understand natural languages", is it only in questions and answers on the Amazon page. At the same time, users can speak in the settings of the use of your recordings to the further development of the service.

Amazon on Thursday first of all, any other comments on the statement to Bloomberg. The competitors Apple and Google were first to request that if you use a similar procedure for your assistant Siri and Google Assistant. (red/sda)

Created: 11.04.2019, 09:29 PM

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