With the call center employees of Serafe you don't want to swap at the moment on the Job. You will be inundated with requests from customers who have received these days the first bill from Billag-successor. The reason is that hundreds – if not more – of these invoices for the TV and Radio fees are incorrectly addressed.
On his account of the neighbor as a member of the household was listed, reported about a user on Twitter. "Neither Serafe nor the municipality feel responsible to fix it." Another user writes, you have the same Problem. Your community is "not satisfied", because it was not an isolated case.
data improperly recorded
Serafe speaker Erich Heynen the problems are confirmed. "There is a blurring in the case of the address data that were supplied by the municipalities. These are the basis for the budget education," says Heynen. The data include, among other things, the so-called Federal building and apartment identifiers. This is a to each building and each apartment assigned number. "The data are collected in unclean, it can happen that next to each other says-lying flats, as a be," Heynen. And the residents of the two apartments have a common instead of a separate invoice.
How many households from the Problem, can't Heynen say, but: "There are several Hundred." Serafe have sent in January to 3.6 million accounts. Even deviations in tenths of a percent would result in a high number of invoices contained errors.
the municipality must customize data
The call center of Serafe according to Heynen "to the Limit busy". The staff could not help customers with this Problem. "You need to contact your municipality, which needs to adjust the address data. The means for the communities effort, which is very unpleasant." As soon as the Offices were adapted to the address data and Serafe informed, will retroactively be sent a new invoice. "The old, wrong account is forfeited." Some Offices know about it but apparently nothing and send the Concerned, empty-handed back home.
For confusion is also the fact that most of them have to pay this year two fees invoices. Serafe has divided the households into twelve groups, of which the first annual financial statements obtained after a partial invoice in January, in a different month. It is, according to Heynen, but still possible, to apply for such as Billag times a 3-month invoice. (Editorial Tamedia)
Created: 14.01.2019, 18:35 PM