Each year, the OCU analyses hundreds of products to determine their quality and prices and puts them at the disposal of consumers. It recently produced a report about ham sold in supermarkets. It focuses on technology in this instance. More than 93,000 electronic device users from Spain, Belgium France, Italy, Portugal and France participated in the Organization of Consumers and Users' (OCU) latest survey on high-tech devices. This allows us to identify which brands of technological devices are most valued for their reliability and which have the most satisfied customers.
Satisfaction with each brand. This is subjective and measures the satisfaction each user has with their device. Each case is given a score from 0 to 100. We have created a reliability by brand index (ranging from 1 to 5 stars), based on the answers of our interviewees about the breakdowns experienced, their severity and their relevance. to operate the device.
Satisfaction and reliability often go hand-in-hand: The brands that are most reliable, which cause the fewest problems, tend to have the most satisfied customers.
The answer is in the hands of the respondents (12,800 of whom are Spanish). We know this year that there are a lot of differences compared with previous years. This is because they have surveyed the users and found that One Plus, Apple, Xiaomi, Xiaomi, LG, Leica, and Xerox are the brands with whom they are most satisfied. .
We also get more information from them about their preferences, how long they use electronics, and what problems they have.
OCU's annual review on reliability and satisfaction with electronic devices focuses this year on the top brands in each category. There are some new features this year, and brands that claim to offer excellence don't always perform as well as they used to. For example, Apple iPhones are lower in the table while HP tablets are low in reliability. Their failures and lack resistance will negatively impact your evaluation. It is positive to highlight the success of Xiaomi in being the best brand of TVs and the remarkable progress made by Leica in cameras: users love it, and they regard it as completely reliable.
9 out 10 Spaniards own a smartphone. They are mostly Android-based devices. Mobiles last on average 4 years and 4 mois. 60% of Spanish smartphones are in the mid-range range, with less than 500 Euros.
-Samsung is followed closely by Apple as the top-selling brand. But... Which mobile brand is most preferred by users? OnePluz is the brand that has the most satisfied customers. Oppo followed closely by Google and Google. The previous survey rated Google the highest. Many users place water resistance on their phones. The most frequent problem is battery problems. Apple loses one star in reliability.
Tablets are popular and comfortable devices that many users love. 65% of respondents have a tablet. These tablets are mainly from Apple or Samsung. Two thirds of Spanish market share them. They last an average of just over 5 years.
Which tablets are the best for reducing tablet failures and have the highest satisfaction rates? What are the opinions of tablet users?
Apple is the brand to beat: iPads from Apple have the most satisfied customers and are the most reliable. Amazon and Huawei complete the podium. Although Xiaomi was the top brand in tablets in 2021 it has lost some of its popularity. This type of device has the most frequent failure: the battery. However, some users complain about the sound quality or resistance. Too much HP is broken down.
88% of respondents own a laptop. HP is Spain's best-selling brand. 28% of Spanish laptops are made by this brand. These brands have the highest satisfaction rates. They last an average of 6 years, according to our research.
Which brands have the most satisfied customers? This time, LG trumps Apple as the brand with most satisfied customers. Huawei follows. Battery problems are the most frequent failures.
These devices are common in homes. Most Spanish TVs have an LCD LED screen and are middle-range. 70% of Smart TVs are available. The most popular TVs are between 40 and 43 inches, but 4 out 10 people have TVs that are 46 inches or larger. Televisions last an average of 8 years and 4 mois in Spain.
Which brands have the most satisfied customers? Users are generally satisfied with most brands, but Xiaomi has the highest number of satisfied users. The most trusted brands, including Sony, Samsung, and LG, are also the best-selling. TCL is the brand that has the most breakdowns.