A parent and their daughter commissioned in 2019 at an all-inclusive holiday to Rhodes from the 11.-18. July of the same year at a cost of 13.274 crowns.
But because of the parents ' typo on the child's year of birth during the order, was his daughter legitimately 12 years instead of 11 years.
A week before departure wrote to the parents to the travel agency Detur.
'We've just booked a trip to Rhodes. But there has been an error. We have set a wrong date on (our daughter, red.). She is born in 2007. That's the problem?'
And it felt Detur, it was. For a 12-year-old must pay the price paid by the adult, and the tour operator demanded an extra charge of 1894 dollars, which would be payable on the same day.
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Without luck, tried forældreparret to get the deadline pushed, and buy themselves time to raise the money. As this could not be done, they chose to cancel the trip six days prior to the departure of the 'lack of trust to the organiser'.
It appears of the Package-the Board's selection of cases from march 2020, where forældreparret has brought the matter to get 'some of the money, or 80 percent of the ticket price refunded'.
Detur maintained that the guests should not have any money back.
'When you cancel less than seven days to departure, we will retain the entire tour price, and thereby get nothing refunded. This is also evidenced by our conditions. In confirmed despite this, that I wanted to cancel the holidays,' writes Detur in the facts.
And Rejseankenævnet agree with Detur and writes in the order of 25. march 2020.
'the Board does not find that the complainant, as a result of the organiser's collection of premium for an adult and the terms of payment thereof have been entitled to cancel the trip without cost.'
And why did it cost the family 13.274 crowns to type the wrong year of birth.
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