Twice as many danes have complained about canceled flights in recent months compared with the same period the previous year.
according to new numbers from Traffic, Construction and Housing, writes DR.
Coronakrisen has caused many canceled flights, and it means that a great many consumers have a right to get their money back.
But it is apparently easier said than done, as can be seen in the large increase in the number of complaints to the agency.
- the Agency can state that there has been an increase in the number of complaints due to the many flights that have been cancelled as a consequence of the coronakrisen, writes the head of department Lars Korsholm, in the Traffic, Construction and Housing, in an email to DR News.
At two months from 14. march 14. may in years has the agency received a total of 483 complaints. Of them is 333 complaints about canceled flights - that is, 166,5 per month on average.
It is a doubling compared with the number in 2019 and 2018. Back then, there was an average of 82 complaints per month due to cancellations.
Transport minister Benny Engelbrecht (S) turn over for the News fast, that the consumer has the right to get their money back when a flight is cancelled.
But he calls at the same time the consumers to have patience under the specific circumstances, as coronakrisen has brought.
- There are currently many airlines are working with greatly reduced staffing. It may well have a certain effect, in relation to passengers, who did not timely receive a refund, he said to DR.
the Consumer council Think provide DR to their advice at the moment is laid down by requests from people who are struggling to get the refund for their cancelled flights.
the Council is experiencing, in particular, that many consumers find it very difficult to get through to their airline, or that they only will put a voucher in the view.