If you would like to purchase a new or used car, and you don't have a preference for a particular brand, it may help in clarifying to look at how satisfied car owners are with this brand, as they run around in.
The may you be wiser in this year's big AutoIndex-study, as FDM is behind, and which examines more than 23,000 residents ' satisfaction with their car brand. The survey meter on the car itself, the dealer and workshop.
Tesla and Dacia is for the first time in the AutoIndex study, which shows that bilejernes overall satisfaction with their cars has increased. BMW tops the list for the ninth time in a row the list, as auto brands with the most satisfied owners.
It informs the FDM in a press release.
BMW occupies the square with the most satisfied car owners in front of the Mercedes-Benz and Volvo, while the Fiat is again the brand with the least satisfied car owners.
The new brands in the form of Tesla and Dacia has, for the first time found its way to the AutoIndex. Both brands have been on the market for several years, but it is only now that there is a sufficient number of responses from car owners with models from several vintages, the two brands can be represented with statistical certainty.
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Dacia land on a total of 19. out of the 23 makes of cars, which, while Tesla skims in at a total of 6. space.
Tesla is doing some exciting and well-run cars, as the owners are thrilled. There are among Tesla owners also have a great loyalty for the brand. Therefore surprised, not that the auto brands are at the top when it comes to the assessment of the car itself, " says Bo Christian Koch, editor-in-chief on the FDMs medlemsmagasin Engine.
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Here you can see how the car makes themselves. Graphics: FDM
however, It is not at all points, to Tesla owners. expresses its satisfaction with the u.s. elbilmærke. When it comes to the assessment of Tesla's garages and dealers, is labeled either in the bottom or second to last among the 23 brands.
- Unlike other brands have the Tesla is not a real distribution network with the customer contact and the service that it provides. At the same time as a Tesla owner is effectively locked to the brand's workshops, which have been hard to follow, and the wait time on repairs and the rectification of errors has been long. It is not the goal of the award, and it disappoints vehicle owners, " says Bo Christian Koch.
Tesla is the most sold electric car in denmark and can expect to get more critical to car owners in the coming years. Therefore, they should also up, so it is not only the car itself and the brand that excites, but just as much the experience of everything around it, he says.
Unlike the Tesla has the Dacia marketed itself as lavprisbil. Therefore, the location of the heavy end also not surprising.
- Although the Dacia caters to a completely different type of customers than Tesla, it can still be difficult to meet the expectations. For even though you buy a relatively cheap car, drawers, quality yet many. In turn, doing the Dacia almost decent when it comes to the owners ' experience of the brand's dealers and workshops. Here is the only just below average, and far above the Tesla, " says Bo Christian Koch.
AutoIndex is carried out by Loyalty Group for FDM among 23.000 Danish car owners. The study is carried out in the period January-march 2020. In the total response weighted the car's qualities, with 40 percent, while the evaluation of the workshop, the retailer and loyalty to the brand have a weight of 20 percent.
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