”good-Bye kvartalsfaktura”, began with a letter we sent out to existing customers for a period of time ago.
it is Now possible telejätten gradually to the monthly bill of all customers.
However, it also means an additional cost for those who for various reasons do not have an e-bill. In particular, this may affect the elderly – people who are involved in digital communities.
"There will be a group that does not have the means or the knowledge to choose who gets to pay the bill," said Ola Nilsson, an expert in consumer affairs, with the PRO's.
a large number of the elderly is outside of the
by 2018, raised to Telia, the fee for their paper on fixed-line services in telephony, broadband and tv-from 29 to sek 49 sek per invoice.
and now, When faced with the monthly bill for a lot of customers to pappersräkningen to be paid 12 times a year instead of four. It does not matter that you have a direct debit so that the money will be deducted right away. The paper invoice must be paid anyway.
"It will be a big expense for many retirees who are counting every penny in order to keep the costs down," says Ola Nilsson.
It is estimated that about 20 per cent of the population over the age of 65 and are poorly equipped to manage the finances of a computer or a mobile phone (source: research project ”new technology, older people's everyday lives”.)
the PRO has received several calls from members who are upset At the handling charges.
Per-Gunnar Persson, 86, of Solna, sweden, is one of those who responded:
" Now, it's far, then, do I have to pay 600 dollars a year. There is a lot of money for me.
He has been in the Teliakund for as long as he lived, that is to say, at 61 years of age. Per-Gunnar, who in the past worked for the Post office, it has not come up in the digital world.
" I don't have a computer or mobile device, but is usually to go to the bank to get the money. Now, you do not get it either. How to do it for us? wonder, he said.< Inger Gunterberg, and Telia, We have a cost
we claim that many customers appreciate about the transition to the monthly bill.
" We're spreading the word about e-invoicing, which most people do then you will lose the fee, says Inger Gunterberg, press officer at Telia.
" We are aware that there are some people who, for various reasons, are not able to make use of the e-invoice is, and it is important to support the team. Therefore, we will be able to educate the senior digital collaboration so far, more than 30 municipalities, " she said.
" I can't answer for how others have thought about, but we do have a charge for the paper invoice, so it is a decision that we have taken in, as more and more people moving to e-invoicing, accounting, Inger Gunterberg.
To tell the Consumer
year-to-Date, the Consumer agency has received 236 complaints about Vodafone, but they don't need to be on a fee, said the Owner of Sound, a "communicator".
" It's not an unreasonably high fee. Company may charge a fee to both paper invoices and e-invoices and also for the autogirobetalning because of the fee shall represent the administrative cost to the company in connection with the payment option.
, If a consumer has no fixed term of this agreement, the company may not increase the purchase price for sales during the contract period. In case of an open-ended, i.e. without a fixed term, then the company may increase the price of the bill.
, the Consumer will have the option to withdraw from the entire contract if he does not want to accept the change.
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