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The holiday was destroyed by the invading ants

- Ants in the bed, in the food and in the clothes. It has been a nightmare.

How to describe a complaints his vacation to Puerto Rico in Gran Canaria in a complaint to the Package-Board, as they considered and decided the 27. February of this year.

the Plaintiff and a fellow traveler had to stay in a 2-room apartment at the hotel Leticia Del Mar for two weeks last year in march.

however, They did to change the apartment all of two times, but just a little, it helped. There were ants everywhere.

- I would like to complain that our holiday is totally ruined by the animals, as I have complained already the first evening we were there. There were small animals all over the place, and no one did anything. I was constantly in connection with the guides and manager at the hotel, but no one did anything, so we moved to another room 10 meters away and it was it not better of. On the contrary, writes to the complainant.

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the Complainant was offered a new apartment, but in it there were also ants. At the same time had the hotel staff sprayed with insecticide, so the complainant did not care to be in the apartment because of the smell. In spite of insektgiften there were still ants in the apartment.

They were therefore moved to a new apartment again. But here the problem was the same. The ants were everywhere.

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TUI, who was the organiser, tried before the complainant went to the Board to pay a compensation of 1500 dollars.

It would, the complainant does not accept. She felt that she had claims of 15,000 dollars in compensation. The package cost a total of 16.185 crowns.

the Package-the Board of appeal gave the plaintiff successfully argued that the journey was deficient and that the guides had not done enough to remedy the problem. However, thought the Board of appeal did not, that the complainant was entitled to a compensation of dkk 15,000, but ruled that the complainant was entitled to a compensation of 5000 dollars.

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