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The coil of eur 1 600 error threatened to ruin Heidi's family christmas – bills remained unpaid, the clerk called to take a loan
At the end of November of the Coil dismissed Heidi's left by the livelihood support application. Abandoned the decision to go almost three weeks, when the error had been corrected. Coping with the holidays is the required perseverance. The family has inter alia filed their bill paying in order to live.Two of the Coil the clerk to invite the family to take a loan.Heidi has done a coil on the functioning of the complaint to the parliamentary ombudsman.The coil of the decision threatened to tampere Heidi's christmas. Tom Vuokola / Archive

Tampere resident Heidi family christmas threatened to go to the ruined Coil due to an error.

Heidi's care-free, and his spouse became unemployed in mid-November. Heidi left at the end of November of the coil to the livelihood support of the application, so that the family would be December through.

Rewind rejected the application wrongly. Heidi's family the December revenue estimate was calculated according to Heidi's spouse's work are earned income, even if the relationship had already ended and the information about it was reported the Coil.

the coil of the mistake made by left Heidi's six-person family income eur 1 600 cutout. It was almost a whole month of income.

Coping with the holidays until I have the required perseverance.

– we've been eating freezer and dry boxes blank. All the bills were forced to leave without paying, so we can live on, Heidi told me.

the evening paper did not publish Heidi's full name the family to protect children.

the Christmas preparations suffer from

Heidi tells to make his earlier work the social director. For this reason, he knew that the Coil should correct their mistakes without delay, as well as the law that the coil's internal guidelines under.

the Coil considers, however, that it is not error correction, but an amendment to the statement. Inspection of the calculations do not need to do without delay, but within seven business days.

I've submitted the reel to any new information. Then the case would be inspection, Heidi told me.

screenshot of Heidi from getting the decision. Read the IMAGE

Vetkuttelu eventually led to the fact that Heidi got the part of the family needed the income support 18. December. The sum is less than, but, however, too great, that family life not in danger. The rest of Heidi's family heard from income support to pay after christmas.

– we Can make some kind of christmas for children.

Heidi's family christmas preparations suffer badly delayed as a result of. The younger the children are still so small, they don't necessarily fully understand the situation.

– the Parents can explain and write a letter that you shall receive the gift of the case, which comes after christmas.

in the Municipality was done in other

Heidi has made a case for complaint to the ombudsman.

I Want that thing checked and they are given clear instructions how to act, when the case is clear error.

Heidi told me that was the case five different clerk.

– All with whom I opened a case, they admit that an error has occurred. There have been taken into account spouse's income 1 600 euros, and the spouse's job have ended.

Heidi is frustrated with the fact that the coil in not corrected the error immediately.

He told me that when income support was granted to more counties in ambiguous situations for many often the customer's benefit to ensure the livelihood. The criteria that the aid paid was charged afterwards, if it was the topic.

This is not the Reel, however, the desired action.

I Said, that it is a minute thing when you fix it error out. After that, you can fall out of the running while two weeks, as long as we have something, how life, Heidi says.

system level error

Two of the five Reel the clerk of calls Heidi to borrow money for living.

– It is just an untenable idea for those who live in tight with the money. It is apparently their lines, because more people are urged to do so.

Heidi keep cases system-level error. According to him, problems like this has been ever since, when income support was transferred to the Coil in 2017.

I'm scared most of all those people who do not check the calculations, and do not know how to see what there was to come.

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