Goran Controlling from Huddinge, sweden, had put the money from their BANK account, many times in the past.
this time, However, it didn't work. In spite of several attempts, went on a transfer of 5 000 sek per year does not go through.
Goran called SEB, where he was invited to visit one of the bank branches in person.
”You're too old,”
" At the office, I spoke with a woman who was too much trouble. But it took a male colleague over and he explained why my account was suspended, "says Göran Lande said:
" He said, in the face of me, simply because it's too old, and it is likely that I am not capable of the digital service, the bank is providing.
george, who has been a yrkesförflutet both in sweden and the Swedish armed forces, he was an IT manager, felt like hit by a car. He wrote a complaint to the discrimination Ombudsman, DO.
" I think this is the least amount that you odugligförklaras on the basis of their age. It's a heavy-handed, åldersfixerat, and the unintelligent, the security systems the bank may have.
After a visit to the BANK, the office released the bank in the catch on George's account. But he decided, nevertheless, to switch to a different bank, and transfer all of its assets there, after decades as a loyal BANK customer. According to the hospital has a number of his older neighbors had the same thing as he did.
the bank, Older people are over-represented in the Express newspaper, has applied for the SEB for comment.
”We can only regret Steve's negative perception of the meeting. We do not use any discrimination on grounds of age, but our security is vital to protect all customers, regardless of their age. Then, sadly, it is a fact that a lot of the scammers are targeting the elderly, which means that they are over-represented when it comes to fraud,” said mr Frank Hojem, head of communications at SEB, in a mejlsvar.
for security reasons, the bank is not going to go into how the system works.
”But we've got a variety of types of safety systems that follow the payment patterns of an individual. Is there anything that stands out, then the system may automatically deny any such transfer in order to protect our customers from fraud.”
DO acknowledge that it received the Göran and to the Landes of the notification, in march of this year. No action, however, has not been implemented.
you DO not have entered into a tillsynsutredning with the rise of the information contained in the notification. That this has not been done does not rule out that an inspection can be opened at a later date, according to Eva Carlson Wåhlberg on the DO's press service said.
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