Telecom company to pay compensation: the Race from the promise of the fixed price

It sounded nice in the advertisements: the same price for always.

But in reality it was just spin and advertising, as the phone company Oister from 2012 to 2015 promised customers subscriptions, where the price never changed.

In 2017 ran the company namely, from the promise and raised the prices.

the Reaction was enraged customers, who felt themselves roughly by the nose. And complaints to both the Consumer ombudsman and Teleankenævnet.

the Latter has just given three customers partially right in their complaints. The board forces namely Oister to pay compensation, but does not require that the prices be put back to the level, in his time, was sold to.

Documentation: The writing Oister

Teleankenævnet have the 8. april 2019 adopted a decision in your complaint regarding the "Award For Always", which Teleankenævnet has informed Oister on the 9. april 2019. Teleankenævnet have given you partially upheld and has determined that Oister must pay you 1,000 DKK in compensation.

Oister has chosen to follow the Teleankenævnets decision and thus end the matter, as the Oister want to maintain the good customer relations, we have for you.

Source: the Message to one of the three customers, who have been unsuccessful in Teleankenævnet

Teleankenævnet has, as mentioned, treated the three test cases. Why is it in the first place only these three customers, who now get paid a compensation of 1000 dollars.

It was therefore on Wednesday morning remains to be seen whether the thousands of other customers, under false pretenses subscribed a subscription with Oister, can also look forward to a compensation.

Oister is legally only bound by the decision of the three customers, but there are also a handful of other complaints in the board and waiting for a decision, which can go company against.

Ekstra Bladet has asked Oister on a comment to the case. You can read the entire decision here.