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TUI contrary headwinds: Forced the family to sit on the aircraft floor

It is in advance not because you're super comfortable on a plane, but for a british family managed the journey, nevertheless, to be even more discomfort than usual, when they were forced to take a seat on the floor on the flight home from the Spanish island of Menorca.

It writes the BBC.

According to the british media, the family - consisting of Paula Taylor, her husband and their 10-year-old daughter - paid 1300 pounds (about 11.000 Danish kroner) for the tickets and had to fly with the airline of TUI from Mahon in Menorca to Birmingham in the Uk.

They managed to obtain their boarding pass at the airport, but when they went on board the plane, they could not find their assigned seats on row 41, when the seats D, E and F had been removed.

- We just looked at each other and thought: ’Where are our seats disappeared?, tell Paula Taylor for the BBC.

When all the passengers had come on board the plane, there was only a single seat available, as the ten-year-old daughter by the name of Brooke was assigned, while her parents were allowed to sit in two of the cabin crew folding seats, since the plane took off.

But when the plane was in the air, the pair was referred to the floor as the flight attendants got busy serving food and drinks, which were stored behind the klapsæderne. The pair were also joined by their daughter, who did not want to sit alone.

the Family subsequently chose to contact the TUI, which only offered them a compensation of 30 pounds (250 dollars), which the family was not satisfied with. Therefore contacted the BBC programme ’Rip Off Britain: Holidays’ to tell their story.

In the aftermath of the medieomtalen, TUI, however, chose to refund the entire price of the ticket and explains to the british media that the incident was due to a ’transfer in the last moment’, and the regrets of the family.

the BBC has also contacted the british aviation authorities, which says that in some cases it is allowed for passengers to sit in the cabin crew seats, but passengers are not allowed to be missing from the seat at any time during a flight.

the Authority points out, moreover, that they will now contact the TUI in order to get to the bottom of the case.

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